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Please bear with us

Jeremy_M
Retraité / Retired
Retraité / Retired

 

bear.gif

 

We’re having a few technical difficulties with our online Self Serve.  Things are slow today but everything should be back to normal soon. 

 

 

 

11 REPLIES 11

HI. System seems functional to me

ChristinaAnneM
Great Citizen / Super Citoyen

Its now Friday, will this be fixed today? I chose my payment method and cannot choose or enter the amount I need to pay. 

 

Update - After trying 5 times & right after posting this - It worked! Smiley Happy

THAT can happen, from time to time

 

Hopefully it will be resolved soon

Jeremy_M
Retraité / Retired
Retraité / Retired

@hunnybunny Thanks for the flowers!

 

@roy all you have to do is send us an email with your email address, and someone will assist you.

 

How do you  do that:

 

1.Click here: https://publicmobile.ca/en/on/contact-us

2.Then clcik on the bottom ride of the page "Email away"

3.Billing and Payments

4.I'm not sure if my account is active

5.Click on "Email us"

 

Thanks!

hunnybunny
Model Citizen / Citoyen Modèle

@roy

lol try private message this as he can help you where here we can all see it 🙂

roy
Great Neighbour / Super Voisin

I wrote to the community a few hours ago about not getting a sim or code that worked during the promo period and was advised to write to you about it as i can't email public mobile. The code was sent on June 4. when I tried to enter it on June5 it said invalid. I tried many times. My neighbor had the same problem.

hunnybunny
Model Citizen / Citoyen Modèle

thanks @Jeremy_M

for the update :). I didnt seem to have a problem but it was a little slow. 

 

@Cyber I totally agree with you on that one ppl are very impatient and expect things to work properly 100% of the time but for things to improve and get better there might be a bump here and there.

Cyber
Mayor / Maire

All problems are fixed with a bit of time.

Unfortunately, respect is increasingly rare these days when there is money involved 😞

Thanks @Jeremy_M.

 

That's what Public Mobile is all about

 

Coop, Is the New Public Word

 

CooPublic Mobile

Quality is the Key to Success, Not Quantity

makkahn28
Mayor / Maire

Oh? OK

 

So, Self-Serve is Not Operating at peak efficiency? No Prob. Take your time

Need Help? Let's chat.