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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 6333 Views
  • 67 replies
  • 34 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 8020 Views
  • 190 replies
  • 36 Bravos

Quick tip when having calling or data issues with your iPhone

Is your iPhone giving you issues? Basic troubleshooting steps that can resolve most of your issues with your iPhone is to reset the network settings! How do we do that? ->Go to Settings ->Go to General ->Go to Reset ->Choose Reset network settings ->...

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Jeremy_M by Retraité / Retired
  • 2150 Views
  • 3 replies
  • 1 Bravos

System Outage from 9 PM Saturday May 9 to 7 AM Sunday May 10

We are updating our systems this weekend. This means from 9 PM Saturday to 7 AM Sunday EST you won’t be able to do the following: Access your Self-Serve account to make a payment Activate a SIM card Swap your SIM Change your phone number or port-in a...

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Mansi_G by Retraité / Retired
  • 1619 Views
  • 1 replies
  • 1 Bravos

Top Contributors – April 2015

Congrats for yet another successful month that wouldn’t be possible without your participation. Thank you all! We want to give a special shout-out to the contributors who kicked off some really great discussions, shared helpful feedback and went abov...

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Mansi_G by Retraité / Retired
  • 1896 Views
  • 3 replies
  • 1 Bravos

A long time ago in a Community far, far away…

It is a period of new beginnings. A new Community raises itself off the ground, but word grows of a mysterious force shrouded in darkness attempting to build its influence. As time passes darkness supplants light in the Community. Descending into all...

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Darth_SIM by Retraité / Retired
  • 5182 Views
  • 25 replies
  • 3 Bravos

*611 or 1-855-4PUBLIC – Temporary intermittent issue

Our IVR (*611 or 1-855-4PUBLIC) is experiencing temporary intermittent issue. As we are working on fixing the issue, you may log in to Self-serve to make a payment at publicmobile.ca/selfserve. We apologize for any inconveniences.

Caroline_B by Retraité / Retired
  • 1676 Views
  • 2 replies
  • 1 Bravos

Let's do coffee! A cup of joe with your Public Community Team...

Hey Toronto Community-goers ! Do you have feedback or ideas you would like to share with us? If so, you can post it here, in our Public Lab, or better yet meet us for coffee – our treat for the first 10 Community members: Dates: Tuesday, April 14th 5...

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Mansi_G by Retraité / Retired
  • 2961 Views
  • 30 replies
  • 2 Bravos

Top Contributors – March 2015

Big thanks to all of our Community-goers! March was a month of building momentum on our Community, and it was your help that we saw a vibrant mix of conversations. Congrats to all! Special thanks to the members below for adding a number of diverse re...

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Mansi_G by Retraité / Retired
  • 2581 Views
  • 3 replies
  • 1 Bravos

Intermittent issues with credit card payments

Hi fellow Community-goers! As a result of your feedback, we’ve identified an intermittent issue with regard to duplicate or incorrect charges being applied to credit card payments. If you have experienced this issue, please message us here on the com...

Mat_F by Retraité / Retired
  • 1504 Views
  • 1 replies
  • 0 Bravos

We are going to Toronto ComiCon 2015! (Giveaway now closed)

Toronto ComiCon 2015 is coming to the Metro Toronto Convention Centre March 20 – 22 and as an Official Sponsor, we’ll be there getting our geek on. Will you? Come check out our booth (#201) and see all the exciting things we have going on. If you don...

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Val_T by Retraité / Retired
  • 4843 Views
  • 48 replies
  • 0 Bravos

Top Contributors - February 2015

Our new Community is off to a great start! Thank you to everyone who joined this past month as we made the move to our new home. You started some great conversations and encouraged others by posting questions and sharing feedback and thoughts. Specia...

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Val_T by Retraité / Retired
  • 3423 Views
  • 11 replies
  • 2 Bravos

iPhone Update and APN settings

The steps outlined below, to change the APN settings remain the same. Once the APN settings have been completed customers will notice a slight delay accessing services whenever they perform a power cycle, SIM swap, toggle between airplane mode, or wh...

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Val_T by Retraité / Retired
  • 86545 Views
  • 289 replies
  • 19 Bravos

New to the Community?

First, we’d like to extend a warm welcome… Welcome! To make sure you get the most out of our Community including getting help, giving help and sharing ideas, you’ll need to create a Community account. It’s important that you use the same email addres...

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Val_T by Retraité / Retired
  • 3392 Views
  • 5 replies
  • 3 Bravos

Resolved! RE: Payment Voucher Retailers

As promised, we’re working hard to make sure the list of retailers who sell our Payment Vouchers is as accurate as possible. Because it takes time to make sure all of our retailers are up and running, we have created a two layered map to help you fin...

Lachlan_M by Retraité / Retired
  • 9029 Views
  • 67 replies
  • 3 Bravos