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Important Update Regarding Recent SMS Notifications

Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated.  We encourage you to visit My Account to verify the payment information on your account i...

Ck_PM by Public Mobile
  • 5747 Views
  • 28 replies
  • 12 Bravos

Scheduled Maintenance on September 15th

Hello Community,  We wanted to give you an update that Activations, My Account Access and Ticket submissions will be unavailable during the following maintenance window: September 15 | 00:01 AM ET - 10:00 AM ET  (9:00 PM PST September 14th to 7:00 AM...

A_CX_PM by Public Mobile
  • 1661 Views
  • 4 replies
  • 0 Bravos

9-8-8 service is coming to Canada

Hello Community,    On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...

J_PM by Public Mobile
  • 6741 Views
  • 32 replies
  • 42 Bravos

eSIM Compatibility with Public Mobile

Hi Community,  We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey!  Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...

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J_PM by Public Mobile
  • 32523 Views
  • 114 replies
  • 33 Bravos

Top Contributors November 2016 + 2 New Oracles Revealed

Hey Community,   November was another busy and exciting month, as we continued to offer our infamous $40/ 4GB plan. As a result of the promotion, we saw a big increase in new members to our Community, many having lots of questions. We also saw a hu...

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Jeremy_M by Retraité / Retired
  • 10769 Views
  • 85 replies
  • 31 Bravos

Update on support

Hello Community,   I want to give you an update on where we are at right now, since the last time I did so was last week.    First, I want to start off by thanking you all for the continued patience and support you have demonstrated over the last two...

Dave_M by Retraité / Retired
  • 33856 Views
  • 305 replies
  • 65 Bravos

Moving forward together

Hello Public Mobile community,   I want to thank all of you for your interest in Public Mobile’s fall promotion, which expired last night at midnight. The interest we have seen has been overwhelming and we are so happy to welcome all of you to our br...

Dave_M by Retraité / Retired
  • 24823 Views
  • 218 replies
  • 68 Bravos

SIM Ordering & SIM Card Payment & Pick-Up Locations

UPDATE: VANCOUVER IS OFFICIALLY SOLD OUT.   Hey Community,   There are only 2 more days left for you to take advantage of our 4G/ $40 promotional plan. Since time is short, we are doing a couple of things to help you get your SIM cards prior to the p...

Brooke_C by Retraité / Retired
  • 42325 Views
  • 277 replies
  • 28 Bravos

Doing wireless different has its ups and downs

Public Mobile Community,   It is almost 3 years ago to the day when I first walked into the Public Mobile office tasked with finding a way to turn the Public Mobile business around.  At the time, it had a limited network with a very expensive support...

Dave_M by Retraité / Retired
  • 25598 Views
  • 169 replies
  • 106 Bravos

U.S. Roaming has arrived!

Hey Community!     We are ecstatic to announce that after months of planning and hard work, U.S. Roaming has launched! With Black Friday around the corner, we think the timing is pretty great.  It’s also news you can share with your friends to incre...

Brooke_C by Retraité / Retired
  • 68920 Views
  • 253 replies
  • 61 Bravos

[UPDATE] U.S. Roaming Add-Ons are Now Working

[UPDATE] This issue has been fixed as of November 15th, 2016.    Hey Community,   As some of you have noticed, U.S. Roaming Add-Ons are now available in Self-Serve. While you can see them in Self-Serve, and are able to purchase them, we do not have t...

Brooke_C by Retraité / Retired
  • 9203 Views
  • 65 replies
  • 12 Bravos

Top Contributors - October 2016

Hello Community,   October was an exciting month for our Community, and we want to share some of that excitement with you! Before we do, here are a few interesting facts about the month of October that you probably didn’t know:   The Anglo-Saxons ca...

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Jeremy_M by Retraité / Retired
  • 5344 Views
  • 33 replies
  • 28 Bravos

System Maintenance this weekend

This means that from Friday, November 11th  10:50 PM (ET) until Saturday, November 12th 8:45 AM (ET) & Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST you won't be able to do the following:   Access your Self-Serve accountActivate a new account ...

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Shazia_K by Retraité / Retired
  • 7612 Views
  • 50 replies
  • 13 Bravos

**Information required before sending a message

Hello Community,   Due to a high volume of messages being received, we are experiencing some delays in getting back to you. In order for us to be more efficient, we would like to call out a few things that can help us, help you.   1) If you recently ...

Mary_M by Retraité / Retired
  • 27244 Views
  • 56 replies
  • 43 Bravos

Simon is here to help!

Hey Community,   If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our ...

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Val_T by Retraité / Retired
  • 14732 Views
  • 60 replies
  • 34 Bravos

[UPDATE] Last day to get our limited time 4GB / $40 promo plan!

  Note: The promo plan has been removed from our website; however is still available in the activation portal and in Self-Serve.    We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, b...

Brooke_C by Retraité / Retired
  • 140454 Views
  • 1415 replies
  • 78 Bravos

Seeing our SIM cards waste away made us so sad!

Hey Community,   We are introducing some changes to the SIM ordering process, incorporating our learnings from the potential Canada Post work stoppage and members’ feedback. The new SIM ordering process, which will take effect on October 18th, will l...

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Brooke_C by Retraité / Retired
  • 14417 Views
  • 77 replies
  • 27 Bravos

[UPDATE] No longer able to request a rebate on SIM card

[UPDATE] As of October 18th we will no longer be providing rebates on SIM cards that were purchased during the potential Canada Post work stoppage. To learn more, check out THIS  post.    Hello Community,   Just to add some clarity in the process of ...

Jeremy_M by Retraité / Retired
  • 3088 Views
  • 5 replies
  • 8 Bravos

Top Contributors - September 2016

Hello Community,   Well here comes Autumn, - with the beautiful changing colour of leaves and the warm temperature already slipping away. In honour of the changing season, here’s few fun facts about September you may not know:   September is the nin...

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Jeremy_M by Retraité / Retired
  • 5687 Views
  • 40 replies
  • 20 Bravos

Thank you!

Thank you. Thank you very much.   We’d like to thank you, this Thanksgiving weekend, for making the Public Mobile Community awesome!       From all of us at Public Mobile!

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Jeremy_M by Retraité / Retired
  • 3647 Views
  • 16 replies
  • 21 Bravos

Your privacy is important to us

NEW - March 7, 2017   Hi Community, Here at Public Mobile, we respect your privacy, value your trust, and make it our priority to keep your personal information safe. Our team wanted to let you know that we have updated our Privacy Commitment. Rest a...

Brooke_C by Retraité / Retired
  • 4877 Views
  • 20 replies
  • 12 Bravos

Top Contributors - August 2016

Hello Community,   August is so much more than just the last month of the summer.  Here are some interesting facts about August that you may not know:   The Romans gave this month its name in 8BC, after the first Roman Emperor Augustus who ruled fro...

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Jeremy_M by Retraité / Retired
  • 4635 Views
  • 29 replies
  • 14 Bravos

**Closed** Community Giveaway: Want 3 months of Netflix for free?

Hey Community!    Anyone like movies? We've got codes for 3 months of FREE Netflix to give away!  The first 40 members who REPLY below with their favourite movie will recieve a redeemable code. Be quick because they expire at 5 pm EST tomorrow!     ...

Danny_M by Great Citizen / Super Citoyen
  • 9268 Views
  • 63 replies
  • 15 Bravos

*Closed* Swapping useless junk for a useful SIM card

Hey everyone.  Some of you may have noticed an online campaign we recently launched on Facebook and YouTube called SIM Swap.  What the heck is a SIM Swap, you might ask?    Well here’s how it works:   Through a series of social posts and YouTube vide...

Jeremy_M by Retraité / Retired
  • 11958 Views
  • 78 replies
  • 14 Bravos

LAST CHANCE: Adele Concert Giveaway Closes Tonight @ 11:59 pm!

Hey Community! Today is the last chance to enter into The Adele Concert Giveaway!  From those who have participated in the past, you'll know that everyone's chances of winning are very high!  Here’s how it works:  Anyone who joins Public Mobile betwe...

Danny_M by Great Citizen / Super Citoyen
  • 4393 Views
  • 15 replies
  • 6 Bravos

Top Contributors - July 2016

Hello Community,   July’s birthstone is the ruby, which is a symbol of contentment.  Well, in July there was a lot to be content about. The awesome weather and of course our amazing new suit of rate plans: https://goo.gl/94MBmq And we’re also extrem...

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Jeremy_M by Retraité / Retired
  • 4987 Views
  • 33 replies
  • 13 Bravos

How to port your number to Public Mobile

Typically, you can move your number if:   It's an active mobile or landline numberWe have service in that areaIt's from a service provider in the same local calling areaNumber Portability is available in that area  Tips for moving to Public Mobile   ...

Jeremy_M by Retraité / Retired
  • 35785 Views
  • 46 replies
  • 17 Bravos
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