Hello Community, On November 30, 2023, Canada will be launching a national mental health crisis and suicide prevention number that anyone can access by either dialing or texting 9-8-8. It will be available 24/7 from coast to coast and free of char...
Hi Community, We're excited about the interest in eSIM and thought it would be helpful to share some easy tips before you begin your new eSIM journey! Looking to activate?Simply download the Public Mobile App to get started. When you purchase your ...
Hey Community, Public Mobile is continuing our evolution to an online-only brand with the goal to provide customers more choice in a clear and uncomplicated way. Along this journey, we are making some changes. On April 1, 2017, all Legacy/ Pioneer...
This means that on February 11th 9:00 PM ET to Sunday, February 12th 07:30 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
Hello Community, We kicked off the New Year with a bang by updating our Community. This update made our Community mobile-friendly, increased our search functionalities and made sharing information a lot easier. Out with the old and in with the ne...
This means that on February 11th 9:00 PM ET to Sunday, February 12th 07:30 AM ET you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
Hey Community, During the $40/ 4GB promotion we experienced some issues with Canada Post delivering SIM cards. Since many people who ordered their SIM card during the promotion were unable to activate their SIM card before the promotion ended because...
Hey Community, We are excited to announce that, as of today, we’ve updated our Community! You’ll notice that all the discussions and posts you’ve had in the past will still be on the Community, but that the way you used to find certain things may b...
This means that on Tuesday, January 17th from 00:00 AM (EST) until 06:00 am (EST) & on Thursday, January 19th from 00:00 AM (EST) until 07:00 am (EST) you won't be able to do the following: Access your Self-Serve accountActivate a new account Ple...
This means that from January 14th (Sat) 10:00 pm EST to January 15th (Sun) 10:00 am EST you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
Hello Community, December was an exciting and somewhat challenging month for us and we wanted to thank you all for supporting our customers, and the extra effort you put into helping others with their questions and engaging in their conversations....
This means that on Tuesday, January 10th from 00:00 AM (EST) until 06:00 am (EST) & on Thursday, January 12th from 00:00 AM (EST) until 07:00 am (EST) you won't be able to do the following: Access your Self-Serve accountActivate a new account Ple...
This means that from 12:00 am to 6:00 am EST on January the 5th you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
Hey Community, November was another busy and exciting month, as we continued to offer our infamous $40/ 4GB plan. As a result of the promotion, we saw a big increase in new members to our Community, many having lots of questions. We also saw a hu...
Hello Community, I want to give you an update on where we are at right now, since the last time I did so was last week. First, I want to start off by thanking you all for the continued patience and support you have demonstrated over the last two...
Hello Public Mobile community, I want to thank all of you for your interest in Public Mobile’s fall promotion, which expired last night at midnight. The interest we have seen has been overwhelming and we are so happy to welcome all of you to our br...
UPDATE: VANCOUVER IS OFFICIALLY SOLD OUT. Hey Community, There are only 2 more days left for you to take advantage of our 4G/ $40 promotional plan. Since time is short, we are doing a couple of things to help you get your SIM cards prior to the p...
Public Mobile Community, It is almost 3 years ago to the day when I first walked into the Public Mobile office tasked with finding a way to turn the Public Mobile business around. At the time, it had a limited network with a very expensive support...
Hey Community! We are ecstatic to announce that after months of planning and hard work, U.S. Roaming has launched! With Black Friday around the corner, we think the timing is pretty great. It’s also news you can share with your friends to incre...
[UPDATE] This issue has been fixed as of November 15th, 2016. Hey Community, As some of you have noticed, U.S. Roaming Add-Ons are now available in Self-Serve. While you can see them in Self-Serve, and are able to purchase them, we do not have t...
Hello Community, October was an exciting month for our Community, and we want to share some of that excitement with you! Before we do, here are a few interesting facts about the month of October that you probably didn’t know: The Anglo-Saxons ca...
This means that from Friday, November 11th 10:50 PM (ET) until Saturday, November 12th 8:45 AM (ET) & Nov 13th (Sun) 12:00am to Nov 13th (Sun) 10:00am EST you won't be able to do the following: Access your Self-Serve accountActivate a new account ...
Hey Community, As of December 8th, 2016, calls made to the following six digit combinations will no longer be supported on any Talk plans and add-ons that include U.S. calling to: State Excluded areas after December 8th, 2016 Area codes Calif...
Hello Community, Due to a high volume of messages being received, we are experiencing some delays in getting back to you. In order for us to be more efficient, we would like to call out a few things that can help us, help you. 1) If you recently ...
Hey Community, If you’ve ever visited our online Community you’d notice there are many repeat questions, especially about very general issues. We wanted to find a solution that would help reduce the numbers of redundant questions here and help our ...
Note: The promo plan has been removed from our website; however is still available in the activation portal and in Self-Serve. We will be honouring the promo plan for all customers who ordered their SIM card between October 25th-November 16th, b...
This means that from October 22nd 9:00 PM (ET) until Sunday, October 23rd, 2016 7:30 AM (ET) you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
Hey Community, We are introducing some changes to the SIM ordering process, incorporating our learnings from the potential Canada Post work stoppage and members’ feedback. The new SIM ordering process, which will take effect on October 18th, will l...
This means that from October 15th 9:00 PM (ET) until Sunday, October 16th, 2016 7:30 AM (ET) you won't be able to do the following: Access your Self-Serve accountActivate a new account Please excuse us for any inconvenience this may cause.
[UPDATE] As of October 18th we will no longer be providing rebates on SIM cards that were purchased during the potential Canada Post work stoppage. To learn more, check out THIS post. Hello Community, Just to add some clarity in the process of ...
Hello Community, Well here comes Autumn, - with the beautiful changing colour of leaves and the warm temperature already slipping away. In honour of the changing season, here’s few fun facts about September you may not know: September is the nin...
Thank you. Thank you very much. We’d like to thank you, this Thanksgiving weekend, for making the Public Mobile Community awesome! From all of us at Public Mobile!
