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Resolved! Certified Pre-Owned Phones: F.A.Q

Hey Community, As many of you may know, it’s been almost a year since we’ve launched our Certified Pre-Owned phones, and we’re so happy you’ve shared in its growth! From our evolving CPO catalogue, to our Community Picks promotions, we continue to of...

J_PM by Public Mobile
  • 5098 Views
  • 64 replies
  • 29 Bravos

Welcome to our New Community!

Happy New Year Community, We are delighted to launch our newly redesigned Community. We hope you like the fresh new look, and that the new design will allow you to find information you need quickly and easily. Curious about our new upgrades? We’ve hi...

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J_PM by Public Mobile
  • 5410 Views
  • 163 replies
  • 31 Bravos

Thank You!

Thank you. Thank you very much. We’d like to thank you, this Thanksgiving weekend, for making the Public Mobile Community awesome!

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Moid_I by Retraité / Retired
  • 2478 Views
  • 9 replies
  • 9 Bravos

Top Contributors - September 2015

A big thanks to all our Community members! We had a number of system issues in September so the help and support you gave was more important than ever. And a special thanks to the contributors below for providing the most helpful solutions. Keep it u...

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Mansi_G by Retraité / Retired
  • 3141 Views
  • 10 replies
  • 7 Bravos

Report spam text messages sent to your smartphone

Spam text messages are unsolicited and generally unwanted commercial advertisements sent to wireless phones via text or picture/video messaging. Spam messages are not sent by Public Mobile. These fraudulent text messages can entice the recipient to p...

Moid_I by Retraité / Retired
  • 2485 Views
  • 14 replies
  • 6 Bravos

Multiple charge issue (Resolved)

Hi Community, Some of you may have received an SMS from us regarding multiple charges on some of our customer’s accounts. Don’t worry - if you didn’t get this message, this means you were only charged once so all is good. For those of you who did, in...

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Moid_I by Retraité / Retired
  • 3010 Views
  • 9 replies
  • 5 Bravos

Voicemail Migration

Starting in October, we will begin moving to a new Voicemail system. The new voicemail system will ensure that you continue to receive reliable service. The voicemail migration will start in October and continue for several months as it will be done ...

Moid_I by Retraité / Retired
  • 17741 Views
  • 2 replies
  • 7 Bravos

We’re sorry, we’re experiencing some issues

Hey Community, We know some of you have been experiencing intermittent issues with our service over the last couple of weeks. We feel your pain and are working really hard to get these issues fixed as soon as we can. In the meantime, we are all here ...

Moid_I by Retraité / Retired
  • 8668 Views
  • 149 replies
  • 8 Bravos

Top Contributors - August 2015

Big thanks to all our Community members for creating a dependable neighborhood in this Community and making it your own. It wouldn’t be possible without your participation. Congrats to all! Special thanks to the contributors below for submitting some...

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Mansi_G by Retraité / Retired
  • 2082 Views
  • 21 replies
  • 3 Bravos

SIM Cards are now available on our website

Great news! Public Mobile SIM cards are now available for order on our website. Even though we are continuing to operate in BETA (which means we’re still testing and working out a few kinks), customers do not have to wait for an exclusive invitation ...

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Moid_I by Retraité / Retired
  • 8943 Views
  • 56 replies
  • 7 Bravos

Please bear with us

We’re having a few technical difficulties with our online Self Serve. Things are slow today but everything should be back to normal soon.

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Jeremy_M by Retraité / Retired
  • 2953 Views
  • 11 replies
  • 2 Bravos

Top Contributors - July 2015

We would like to thank you for continuing to help out your fellow Community members and for initiating great conversations. Special thanks to the members below for stirring the pot to create vibrant conversations and for submitting great ideas and fe...

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Mansi_G by Retraité / Retired
  • 2407 Views
  • 6 replies
  • 4 Bravos

Top Contributors – June 2015

A big thanks to everyone for starting and participating in good discussions and for continuing to help out your fellow Community members. Special thanks also go to the members below for stirring the pot to create lively conversations and for submitti...

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Mansi_G by Retraité / Retired
  • 3189 Views
  • 7 replies
  • 4 Bravos

Email Response Delay

Due to the high volume of emails received over the past few days, it may take us longer than usual to provide a response this weekend. If you haven’t tried already, we encourage you to use our Community for support. If you need assistance with techni...

Moid_I by Retraité / Retired
  • 1403 Views
  • 0 replies
  • 2 Bravos

Resolved! BETA SIM card order

Still waiting on a SIM card? So sorry but would you believe the dog ate our SIM cards? Actually, the truth is we ran out. But the good news is we found more so you should receive your SIM card by early next week. Thanks for understanding.

Moid_I by Retraité / Retired
  • 4983 Views
  • 21 replies
  • 6 Bravos

Coffee Chat

Hey Toronto Community-goers! If you've wanted to chat with the Public Mobile team in person, now here's your chance. We're holding a coffee (or Frappuccino) chat at a downtown Starbucks and we'd love it if some of you could join us. It's a perfect op...

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Mansi_G by Retraité / Retired
  • 3637 Views
  • 10 replies
  • 1 Bravos

Featured Member - Cyber

We want to give a huge shout-out to Cyber for really going above and beyond to help his fellow Community members. He was recently promoted to Town Hero with over 200 Accepted Solutions and almost 400 Bravos! Giving help is key to the success of our C...

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Mansi_G by Retraité / Retired
  • 4692 Views
  • 17 replies
  • 7 Bravos

Some links on the website are not working

Hello everyone, Just a heads up that some of the links on our website are not working. But don’t worry – we’re working hard to fix the problem and will provide an update soon. The good news is the My Account link and Community links are just fine. Th...

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Mansi_G by Retraité / Retired
  • 1988 Views
  • 3 replies
  • 2 Bravos

Top Contributors – May 2015

Thanks to all of you for joining our Community and making it your own in these past few months. We want to give a special mention to the contributors below for showing awesome support in the Community by giving help, generating discussions and provid...

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Mansi_G by Retraité / Retired
  • 2809 Views
  • 4 replies
  • 4 Bravos

Quick tip when having calling or data issues with your iPhone

Is your iPhone giving you issues? Basic troubleshooting steps that can resolve most of your issues with your iPhone is to reset the network settings! How do we do that? ->Go to Settings ->Go to General ->Go to Reset ->Choose Reset network settings ->...

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Jeremy_M by Retraité / Retired
  • 2125 Views
  • 3 replies
  • 1 Bravos

System Outage from 9 PM Saturday May 9 to 7 AM Sunday May 10

We are updating our systems this weekend. This means from 9 PM Saturday to 7 AM Sunday EST you won’t be able to do the following: Access your Self-Serve account to make a payment Activate a SIM card Swap your SIM Change your phone number or port-in a...

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Mansi_G by Retraité / Retired
  • 1603 Views
  • 1 replies
  • 1 Bravos

Top Contributors – April 2015

Congrats for yet another successful month that wouldn’t be possible without your participation. Thank you all! We want to give a special shout-out to the contributors who kicked off some really great discussions, shared helpful feedback and went abov...

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Mansi_G by Retraité / Retired
  • 1857 Views
  • 3 replies
  • 1 Bravos

A long time ago in a Community far, far away…

It is a period of new beginnings. A new Community raises itself off the ground, but word grows of a mysterious force shrouded in darkness attempting to build its influence. As time passes darkness supplants light in the Community. Descending into all...

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Darth_SIM by Retraité / Retired
  • 5062 Views
  • 25 replies
  • 3 Bravos

*611 or 1-855-4PUBLIC – Temporary intermittent issue

Our IVR (*611 or 1-855-4PUBLIC) is experiencing temporary intermittent issue. As we are working on fixing the issue, you may log in to Self-serve to make a payment at publicmobile.ca/selfserve. We apologize for any inconveniences.

Caroline_B by Retraité / Retired
  • 1654 Views
  • 2 replies
  • 1 Bravos

Let's do coffee! A cup of joe with your Public Community Team...

Hey Toronto Community-goers ! Do you have feedback or ideas you would like to share with us? If so, you can post it here, in our Public Lab, or better yet meet us for coffee – our treat for the first 10 Community members: Dates: Tuesday, April 14th 5...

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Mansi_G by Retraité / Retired
  • 2831 Views
  • 30 replies
  • 2 Bravos

Top Contributors – March 2015

Big thanks to all of our Community-goers! March was a month of building momentum on our Community, and it was your help that we saw a vibrant mix of conversations. Congrats to all! Special thanks to the members below for adding a number of diverse re...

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Mansi_G by Retraité / Retired
  • 2537 Views
  • 3 replies
  • 1 Bravos

Intermittent issues with credit card payments

Hi fellow Community-goers! As a result of your feedback, we’ve identified an intermittent issue with regard to duplicate or incorrect charges being applied to credit card payments. If you have experienced this issue, please message us here on the com...

Mat_F by Retraité / Retired
  • 1471 Views
  • 1 replies
  • 0 Bravos