12-01-2021 09:31 AM - edited 12-09-2021 10:00 PM
[Update]
Thank you for your patience. We’ve received a lot more excitement than expected.
If you have responded “YES” and are waiting for your offers - hang tight, your gifts are on it’s way. Remember, you have until December 31, 2021 to redeem your holiday offers.
Hey Community,
The season of giving has arrived and we’ve got some amazing things to give🎄.
Our holiday rewards are back and we’re giving away free data, free international long distance minutes and more, available until December 31st, 11:59PM EST.
This holiday season we’re excited to share some awesome rewards:
I’m an existing customer; how do I redeem my holiday gifts?
I’m not a customer yet; how do I redeem my holiday gifts?
What else you need to know:
For more information, about More is Merrier please click here
Wishing you a happy and rewarding holiday season - from us, to you!
- The Public Mobile Community Team
12-08-2021 02:45 PM
Hi i have not received a text for the bonus i just activated my phone 2 days ago
12-08-2021 02:45 PM - edited 12-08-2021 02:47 PM
@rpoolecrsp wrote:Tried the British Museum number and "the call was not completed......."
The ad on is not there, regardless of what self serve page says!
You said earlier that the bonus was added, as you saying this from the text reply you got? or you actually see them on My Account?
If you login to My Account now, do you see the 2G data addon bonus? and you see the 500 min LD add-on? I just wonder if PM has added to your account yet
can you send us a screenshot of what add-on you have now?
12-08-2021 02:41 PM
@rpoolecrsp wrote:Tried the British Museum number and "the call was not completed......."
The ad on is not there, regardless of what self serve page says!
@rpoolecrsp There's a few posts mentioning the holiday add-on mins are not working for calls to the UK and I think someone mentioned having issues with calls to Hong Kong too and both are on the list of countries being available to call.
You might need to contact customer support to find out why this is happening. Click the chatbot bubble bottom right of the screen to submit a ticket.
12-08-2021 02:40 PM
@rpoolecrsp : If you have no other calling add-ons then I do wonder if maybe the company mis-spoke and are giving out the current "300" one as 500. Then it would be whether it was asked for rather than the automatic way.
@J_PM : any credence to this theory?
12-08-2021 02:38 PM
Thank you.
12-08-2021 02:37 PM
Okay, thank you.
12-08-2021 02:35 PM
One of my accounts is a ZTE box. I took the SIM out of the box and put it in an old cell phone and texed yes to 4911 a few times over the past week. Today it worked and I got a response saying that the bonus had been applied. Self serve confirms this
12-08-2021 02:34 PM
Tried the British Museum number and "the call was not completed......."
The ad on is not there, regardless of what self serve page says!
12-08-2021 02:13 PM - edited 12-08-2021 02:15 PM
@darlicious wrote:I'm 2/3. The account I reactivated on December 5th elicited the your not eligible reply. But it had not recieved the text so it's wait and see...
🎄🎉 Nice.......for any one that still has their text......I would suggest to answer YES one more time. The responses and update to account were INSTANTANEOUS!!!🎄🎉
12-08-2021 02:12 PM
@ncdjnguyen wrote:Hello, I didn’t received the text for holiday bonus of 2 go data and 500 min international talk.
Texted YES to 4911 but it wouldn’t work because I never received the text.
Your solution is here!!
12-08-2021 02:05 PM
@ncdjnguyen wrote:Hello, I didn’t received the text for holiday bonus of 2 go data and 500 min international talk.
Texted YES to 4911 but it wouldn’t work because I never received the text.
PM will send text to everyone in different batches from Dec 1 to Dec 15. So, there are still couple days and you will get the text soon
12-08-2021 02:03 PM
Hello, I didn’t received the text for holiday bonus of 2 go data and 500 min international talk.
Texted YES to 4911 but it wouldn’t work because I never received the text.
12-08-2021 02:02 PM - edited 12-08-2021 02:03 PM
copied and reposted to correct thread!
Yay!! 😊
...I guess the glitch has been fixed Sent another YES text again today and got the reply instantly saying the gifts had been added to the account...and just checked the account to confirm that they're all there.
On another note and to confirm as another user posted a couple of days ago in this thread, I notice that the international mins add-on is grouped with the Voice Mins instead of the Talk Add-ons when going to View My Usage page.
Thanks again PM for the free holiday gifts and thanks @Jade_S the glitch seems to have been sorted.
12-08-2021 01:58 PM
I'm 2/3. The account I reactivated on December 5th elicited the your not eligible reply. But it had not recieved the text so it's wait and see...
12-08-2021 01:55 PM - edited 12-08-2021 10:15 PM
I have 3 accounts.
2 I received text, answered YES, no freebies, just answered YES again.
1 no text, SIM is in ZTE box, took a chance today, put SIM in phone, just texted YES to 4911
🎉🎄ALL 3 ACCOUNTS NOW HAVE THE 2 FREE ADD ONS. 🎄🎉
12-08-2021 01:54 PM - edited 12-08-2021 02:04 PM
...oops, posted in wrong thread, apologies to OP.
12-08-2021 01:52 PM
Yes it should use your recurring bonus plan data first but take a screenshot of your overview page just in case. There was a customer with a recurring plan data bonus and instead of the bonus plan data being used the 2020 holiday gift add ons were being used first. Best to keep an eye on it just in case.
12-08-2021 01:40 PM - edited 12-08-2021 01:42 PM
I have 3 accounts.
2 I received text, answered YES, no freebies, just answered YES again.
1 no text, SIM is in ZTE box, took a chance today, put SIM in phone, texted YES to 4911
🎉🎄ALL 3 ACCOUNTS NOW HAVE THE 2 FREE ADD ONS. 🎄🎉
12-08-2021 01:24 PM
@Cando1...please be patient as the More Is Merrier 2021 is off to a rocky roll-out. If you've not received it by the 15th, contact CSA and they'll apply it for you.
12-08-2021 01:13 PM - edited 12-08-2021 01:14 PM
The official post announcing this offer did state that the text will be sent sometime before the 15th, so there's still time left for you to receive it. https://productioncommunity.publicmobile.ca/t5/Announcements/Update-More-is-Merrier-is-back/m-p/7518...
Nevertheless, if you still wish to contact PM about it, you may send a private message to @CS_Agent .
12-08-2021 01:12 PM
@bbl wrote:I think I may have deleted the text message containing the bonus offer. Is there another way to register for the bonus or a way to get the text message back?
HI @bbl if you already got the text but just deleted. Simply compose a new one to short code 4911 with a YES . You might get a quick reply today as the system seems working well this morning
12-08-2021 01:10 PM
@bbl wrote:I think I may have deleted the text message containing the bonus offer. Is there another way to register for the bonus or a way to get the text message back?
Send "YES" to 4911.
12-08-2021 01:10 PM
I think I may have deleted the text message containing the bonus offer. Is there another way to register for the bonus or a way to get the text message back?
12-08-2021 01:00 PM
@rpoolecrsp wrote:It's a regular landline that's failing as soon as I dial.
Try calling one of these numbers... They both work for me:
+44 20 7323 8000 - the british museum in London
+353 1 677 6801 - bank of ireland
Hold/longpress 0 to enter a "+". These can also be dialled replacing the "+" with "011", ie: 011 44 20 7323 8000 or 011 353 1 677 6801.
12-08-2021 12:57 PM
Hey I just replied YES and got the confirmation text! The bf too! Looks like it's fixed!!
12-08-2021 12:55 PM - edited 12-08-2021 12:57 PM
The same happened to me yesterday. I replied YES immediately and nothing happened. Tried yoggee's solution today and received the confirmation text from Public that the data and minutes had been added.
Today on another of my lines, I received the first text from Public, replied YES, and received an instant reply.
12-08-2021 12:51 PM
Hi all,
I just received the message as described & successfully replied as instructed.
Checked my account here online & everything has been added just fine.
A big thank you to Public Mobile! 💖
🎄Happy Holidays to all at PM & in the community here, peace & good health! 🎄
12-08-2021 12:51 PM
One question, if I go over the main data bucket, should it use my 2GB recurring promo bonus data before going into the Holiday one time bonus data?
12-08-2021 12:51 PM
12-08-2021 12:46 PM - edited 12-08-2021 12:54 PM
Finally got the text! Replied YES to the text and the data and minutes were applied immediately. Thank you Public Mobile and Merry Christmas everyone! 😁😁😁