Unable to update credit card information

[suirad]

My friend's credit card information has changed, but she cannot update it on the website (only postal code can be entered), and she is unable to log in through the app - keeps taking her back to the log in screen.

How can the credit card info be updated, and why is this so hard?

[suirad]

Thanks, logging into the app on another phone worked.

[Dunkman · Accepted solution]

Unfortunately, a few customers are still having issues with updating credit card information.

You can also try with PM app (with locator on).  If via website, you can also try a different web browser, clear cache or incognito mode.  Or try a different credit card (if available). Or try a different device. 

Here is some more information:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...