Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[hTideGnow]

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@canuckyyc wrote:

Also expect this to be deleted as they don't seem to like honest views, so those who see it, enjoy.

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HI @canuckyyc 

why you say this?  PM has been good, many offers different views and even other carriers' pricing and all those posts are still here

 in fact, PM has been nice, people earn community rewards just by saying how upset they are.  (on this note, congrats to @RetiredGuy1 , @Wolfcore for earning Top 5% and 10% in April!!!)

[canuckyyc]

ITs isnt the same old same old and move on with it. It is the way it was done with complete disregard to the customers that helped sell it to friends and family to get those referrals and discounts.  In my case, 4 lines, a couple that have the  4-5 year tenure. The original offer to switch to points said in PRINT on the bottom of the offer you would get 1 point for every month you have been with PM. OK fine, I'll change over on the May date.  I changed my account a few weeks early and guess what, I got 5 bonus welcome points. THAT WAS IT. I asked CS about it and the reply was we can do whatever we want, when we want, it is our terms. So because I waited for the cut off date to automatically switch to points, I was in a bait and switch fraud situation? Get 1 year of gas if you buy a car. OK sign me up. Come back a week later to pick up the car, sign the paper work and now the fine print is gone and that's OK with you??  Maybe you need to understand why or where the hate for this is coming from.  Yes they can pull the rug and pull the rewards and sell it as something else. But that tactic is very misleading and almost fraudulent. My other account also 4-5 years switched in May, what did it get? 5 points...  So once my cycles are up, my 4 accounts and the friends and family will leave. Enjoy the churn, PC, Virgin, Lucky all have similar deals now and better referral rates that are applied automatically and I don't need to deal with a company that treats loyal customers like dirt anymore.

Also expect this to be deleted as they don't seem to like honest views, so those who see it, enjoy.

[MilesP]

I'm very disapointed in the new rewards program. It's a worse deal and a pain to use. The beauty of PM was that the rewards made it a great deal over time. That is over now and I hope I can find another company that offers comparable value to what public mobile used to. Just another company rolling back services to squeeze a little more out of their loyal customers.

[hTideGnow]

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@celo247 wrote:

Just received my May bill and it was a  40 percent increase. Lost all my monthly discounts. At a loss on how these behemoth companies get away with it.

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HI @celo247 

PM can get away from it because rewards program is optional.  Carriers do not need to give that to customers, and in fact, most do not have any kind of rewards system

[hTideGnow]

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@erorr wrote:

Please close this thread. Same comments over and over again with no value added. Move on people.

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HI @erorr  I agree people should move on and this thread can be closed. 

[celo247]

Just received my May bill and it was a  40 percent increase. Lost all my monthly discounts. At a loss on how these behemoth companies get away with it.

[erorr]

Please close this thread. Same comments over and over again with no value added. Move on people.

[Shayne_Cai]

Loyalty Disrespected: A Critique of PM's "Point Reward" Policy

In an era where customer loyalty is highly valued, it's disheartening to witness companies implement policies that seem to disregard the dedication of their most loyal patrons. Such is the case with PM's current "Point Reward" policy, which has left many faithful customers feeling undervalued and unappreciated.

For years, customers have invested their time, trust, and resources into PM, believing that their loyalty would be reciprocated in meaningful ways. However, the recent implementation of the "Point Reward" policy has shattered those expectations, replacing genuine appreciation with what can only be described as a mere token gesture.

The premise of the "Point Reward" policy appears promising at first glance – earn points for every transaction and redeem them for rewards. Yet, upon closer inspection, it becomes apparent that the rewards offered are paltry compared to the loyalty demonstrated by customers over the years. What was once a relationship built on mutual respect and trust has been reduced to a transactional exchange, where loyalty is measured in points rather than genuine appreciation.

Furthermore, the earning and redemption criteria for these points are often convoluted and arbitrary, leaving customers feeling frustrated and confused. Instead of feeling rewarded for their loyalty, they are left questioning whether their continued support is truly valued by PM.

It's important for companies to recognize that loyalty is not simply a transactional arrangement but a deeply rooted bond between customer and brand. Customers who choose to remain loyal do so because they believe in the company's values, products, and services. They deserve to be acknowledged and rewarded in a manner that reflects their commitment.

PM must reevaluate its "Point Reward" policy and consider alternative approaches that prioritize genuine appreciation for loyal customers. Whether through exclusive perks, personalized experiences, or meaningful rewards, the focus should be on fostering a sense of belonging and gratitude within the customer base.

In conclusion, PM's current "Point Reward" policy falls short of honoring the loyalty of its customers and instead comes across as an insult to their dedication. It's time for PM to listen to the voices of its loyal patrons and make meaningful changes that reflect their true value to the company. After all, loyalty should never be taken for granted – it should be cherished, celebrated, and reciprocated in kind.

[Jaesh88]

No, this is why they are changing it.  You will get a decent credit initially applied, but over time it is a massive decrease in rewards

[Dunkman]

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@IzzyK wrote:

Will I still save the equivalent of $8.00 a month? 

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@IzzyK 

No, you will not save as much as before with legacy rewards. That is why legacy customers are not happy with the migration.  

No more autopay ($2/month) and loyalty rewards (up to $5/month savings).  Still will receive friend rewards monthly as points.  Need to convert 15 points for $15 billing credit.  

[Y4J259]

Looks like I'll be earning 42 points each 30 days, so won't be earning the 5% points back. But I'll have to log in EVERY SINGLE MONTH to cash in as $$$$. So frustrating. Far preferred the auto rewards. So I guess anyone with many referrals will just suck it up and stay with PM. Those with few/no referrals will leave when better plans come up.

[anotheran]

Yeah if you're on a $40 plan you get $2/month (5%) + have 6 referrals you get $6/month.

You also get $10 every 12 months.... So that's almost like 83 cents/month.

Also even if you do get 8 pts per month, you could only redeem every other month because you need a minimum of 15 points. 

[IzzyK]

Will I still save the equivalent of $8.00 a month? 

[fixin1]

@colleeno - Extortion for more money is what Public Mobile is doing!

Chalupa_Batman did a CCTS complaint of the extortion issue and they gave back the 240GB on the $15 plan!

Also make a CCTS complaint here: https://www.ccts-cprst.ca/for-consumers/complaints/complaint-form/

If you wanna, contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

[colleeno]

It doesn’t matter if you downgrade your plan later or now, the Bonus data that you recently received will be removed.

[kmaeyiu7848]

Thanks, didn’t know! I should take action sooner then. 

[HALIMACS]

Just to add my 2 cents worth ... i agree the intent of this thread is to inform the Legacy reward customers of the now-ongoing changes being made.

I was switched the other day - it did not bring any joy to me.

Playing devil's advocate for a moment, perhaps the only customers pleased with this change are those who subscribed AFTER January 2022, or those who haphazardly switched to Public Points when poking around in the Rewards site, not realizing it was a 1-way move.

Perhaps some folks feel a sense of relief that everyone is now on an even playing field, and perhaps think PM is going to enhance the Public Points program which may ultimately help them. 

For the record, I don't believe it'll improve much at all, if it does.

Just throwing it out there for discussion.

[hTideGnow]

hi @anotheran 

the las $29 plan with a 90 days option for $25 was a good one, too bad they pull it so soon 

but the current $29 has lots of data, good for kidsm.  $34 is definitely the best Canada/US plan on the market

[anotheran]

I'm on the new point system now too. At least there was a competitive plan that popped up so I'm stuck on public for another 3 months. We'll see if anything better pops up then. Lack of the legacy $5 discount for tenure just makes me check out the competition. And if I port back, I know they'll be a better new customer only plans available. 

[Dunkman]

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@kmaeyiu7848 wrote:

Catching up here. Will probably downgrade to the cheapest ($15?) plan, and leave once all the bonus data and voice over the years is used up. So that pathetic 150-day bonus is from this change lol? All in all, have to say thanks to the community and sorry for those who were let down. Any ongoing legal effort underway so far? 

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@kmaeyiu7848 

FYI, if you downgrade to $15 plan, you will lose the 150 day bonus data add on.  The rest of your older data add ons (ie. XMAS bonus) will still be available.  

[hTideGnow]

Hi @Y4J259 

you can get more than 42.  The reason you see 42 is the current number you have.  That number on our pages how a different one when we have a different number of referrals

Some people mentioned the max number is 110.   

[Y4J259]

Will my referrals be limited to 42, or will it increase if I keep referring people? 

 

 

[ruxton62]

My bill was just posted it was 17.92 now 26.88  Super store offered the same plan. same price with better options. Plus you can phone them if you have a problem. I will wait till close to my next billing then switch. waiting for my wifes bill to be posted in two days. We will swith hers two

[Brenc]

I am still waiting for any details to appear. From what I can find so far, I'll have to wait to accumulate 15 points before I can have a reduction in my monthly payment, and then it's just for that month. Then I start all over again. Not what I signed up for. 

[hTideGnow]

hi @Brenc 

if you worked hard and brought friends here, you will still enjoy the friend referrals of 1 point per month under the new system.  So, that savings could still be sufficient and still worth to stay 

[Brenc]

So extremely disappointed with PM. I worked hard to bring people to the company and I earned the rewards promised. Now! It's a joke. I will never recommend PM to anyone! The extra savings allowed me to add products as I needed them. Now I will wait for my "extras" to be used up and then move along to another provider that does truly appreciate loyalty. So utterly disappointed!

[kmaeyiu7848]

And I wanted to add, this change really unlocks me from staying. Monthly discount from loyalty, auto credit card top up and referral just stopped me from looking at competitors.  And those accumulated bonus made me think I would lose something if I go. But now, all gone. I still have my admiration in whoever came up with this day-one loyalty strategy.

[kmaeyiu7848]

Catching up here. Will probably downgrade to the cheapest ($15?) plan, and leave once all the bonus data and voice over the years is used up. So that pathetic 150-day bonus is from this change lol? All in all, have to say thanks to the community and sorry for those who were let down. Any ongoing legal effort underway so far? 

[Rikusk]

Hi everyone, so I am off to Superstore to change over to another provider. It has been great but Public Mobile just lost another customer due to the points program, the "we are so excited for you to join the new points" txt msg I just received pushed me over. Its all so sad because I thought this provider was just so amazing on its original idea and the old points program. I just checked and I signed up around 2019.  Bye everyone! 

[Camera4617]

So, they keep you longer and many people will simply not use it..