Upcoming Changes to our Old Rewards Program

[J_PM]

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

[Y4J259]

Will my referrals be limited to 42, or will it increase if I keep referring people? 

 

 

[ruxton62]

My bill was just posted it was 17.92 now 26.88  Super store offered the same plan. same price with better options. Plus you can phone them if you have a problem. I will wait till close to my next billing then switch. waiting for my wifes bill to be posted in two days. We will swith hers two

[Brenc]

I am still waiting for any details to appear. From what I can find so far, I'll have to wait to accumulate 15 points before I can have a reduction in my monthly payment, and then it's just for that month. Then I start all over again. Not what I signed up for. 

[hTideGnow]

hi @Brenc 

if you worked hard and brought friends here, you will still enjoy the friend referrals of 1 point per month under the new system.  So, that savings could still be sufficient and still worth to stay 

[Brenc]

So extremely disappointed with PM. I worked hard to bring people to the company and I earned the rewards promised. Now! It's a joke. I will never recommend PM to anyone! The extra savings allowed me to add products as I needed them. Now I will wait for my "extras" to be used up and then move along to another provider that does truly appreciate loyalty. So utterly disappointed!

[kmaeyiu7848]

And I wanted to add, this change really unlocks me from staying. Monthly discount from loyalty, auto credit card top up and referral just stopped me from looking at competitors.  And those accumulated bonus made me think I would lose something if I go. But now, all gone. I still have my admiration in whoever came up with this day-one loyalty strategy.

[kmaeyiu7848]

Catching up here. Will probably downgrade to the cheapest ($15?) plan, and leave once all the bonus data and voice over the years is used up. So that pathetic 150-day bonus is from this change lol? All in all, have to say thanks to the community and sorry for those who were let down. Any ongoing legal effort underway so far? 

[Rikusk]

Hi everyone, so I am off to Superstore to change over to another provider. It has been great but Public Mobile just lost another customer due to the points program, the "we are so excited for you to join the new points" txt msg I just received pushed me over. Its all so sad because I thought this provider was just so amazing on its original idea and the old points program. I just checked and I signed up around 2019.  Bye everyone! 

[Camera4617]

So, they keep you longer and many people will simply not use it.. 

[Cat_Smith]

Public Mobile lost its way. Turning it self into generic low cost carrier with obscure points system.

Why there is only $15 bill credit available, not $10 or $5?

[Camera4617]

On the bright side, now you can change provider at any time when they give any discount. I moved couple lines for now to Lucky and getting 50$ off for the first year (and 100$ on the other as both lines get), which will be equivalent to 5 years or more staying with PM.  This is business, and think about yourself. Also downgraded remaining lines that I have on PM and just waiting for CCTS complaints resolution. So, PM from me will be getting at least $80 per month less but probably even more. 

[Chops888]

8 year customer. Got the text message. I feel so let down by this brand.

[Dunkman]

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@SarahMcG wrote:

Any bonus points for being on auto pay with this new rewards system? I'm not seeing anything about that.

---

@SarahMcG 

No autopay rewards ($2/month) on the points system. 

You will get 5% back on plan payment.  

[Tbackes08]

I have to agree with many other users that this change negatively impacted long-term customers. I was previously saving $6 per month (automaticly) and now am saving $2! This does not include the 10 points per year, but let's say $3 off per month, HALF of before and can only be redeemed after 15 points, manually. I am not impressed with this change and may no longer recommend PM every chance I get.

[hTideGnow]

hi @funpig1 you now know 🙂

you can check why you were missed with support agent.  But check your email as well,  they tried to pass on the need to you via email as well

if you think you were missed, ask agent.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[funpig1]

Never received any text about reward switch bonus.

[SarahMcG]

Any bonus points for being on auto pay with this new rewards system? I'm not seeing anything about that.

[softech]

@RetiredGuy1 Yes, I have to agree the same .view was repeated many times since the beginning of this thread 

[Gimli007]

Just got this text message as well.  Funny they have time to stick it to me in a text message though they have yet to respond to my ccts complaint

They did however respond to ccts with an objection,  which was denied by ccts.

Still not a peep from public to me.  Nadda.

What a waste of time.  Once I have time this summer....I'm ripping away all my lines and the 9 referrals.    

Can't help but think that this was all done in purpose to eventually kill the brand.

[softech]

@RetiredGuy1 unfortunately YES. The loyalty rewards are gone.   Rewards system changes with any businesses are never advantageous to customers

The only small loyalty bonus is the 10 Anniversary points. It is no doubt not as good as the old loyalty points 

[TheKold]

  I just received this text, and at this point it just feels like they're giving the knife a twist. It just seems so happy.

     I get it, it's their business, and we are only the customers.

     We agreed to the TOS and they made a promise to us, which they went back on because again,TOS.

     So fine I get it, but do you really have to be so cheery about it?

     This whole process is to me a perfect example of 'Platform Decay'

It goes by another name, but I'm sure that's considered NSFW.

     In any event, I think we are at the stage of appeasing the shareholders and I'm guessing in a few more years, when they can no longer make the investors happy, that will be the end of Public Mobile, well, it was an adequate ride, nothing lasts forever.

[Jerrylai]

Definitely, I need to pay $9 per month in this new reward system. I’m looking for another company’s product now.

[RetiredGuy1]

@gweilo Loyalty rewards are gone and have been replaced by 10 points awarded on your anniversary date each year. So, for example, a 5+ year subscriber loses $60 a year ($5 each month) they used to get on the old program and now only get $10 a year (10 points) on the new program

[gweilo]

So, you are saying the years of loyalty rewards that I have accumulated are gone and we are all starting from 0 with the new program?

SW

[dabr]

@gweilo    Your loss will be loyalty (max $5) and $2 autopay, so going forward you will be paying $7+tax more each payment cycle.  You'll earn 5% back in points for any new money added to your account and another 10 points ($10) annual loyalty points.  Most customers on legacy rewards will lose $50+ each year vs the Points rewards.

I'm guessing you have 3 referrals based on the $10 mentioned which you will continue to earn and, for now, will be of equal value of 1 point = $1, except they will now be awarded in points and you will have to manually redeem any points value once you accumulate 15 points from the Rewards portal.

[Sundus]

I really thought that Public Mobile was above forcing loyal clients into an undesirable “reward” system that only undercuts the consumer. Where I once had $9/month in accumulated rewards that I earned through years of loyalty and referrals I will keep almost none. The 240gb bonus does nothing for me as I can’t possibly use it within the 150 days allotted. I used to recommend public to my family and friends but if they don’t revert this change I will have no pleasant things to say about them anymore.

[softech]

@gweilo with account migrated to Public Points, you will always be charged the full account at renewal.  Points will be added to your rewards account within 48 hours, 5% points and your friend referral points.  You can redeem 15 points for $15 bill credit whenever you have enough points.  I hope this addressed your question 

[gweilo]

Softect....its funny you did not address my first email concerning the increase of my monthly bill which would be $10+tax. My current bill shows an amount that does not include any point discounts, so please tell me what will my credit card be charged ?

An unhappy mistreated loyal customer.

SW

[Randolph]

Being forced to new program far as I am concerned was done in a **bleep**ty matter. way it is now my referals and loyality rewards feel a waste. instead of giving us a bunch of reward points equal to our past rewards you gave us some free extra data for a few months. i never use more than a gb a month so that special thanks you was worthless. being forced to new system we should also gotten options to choose from the deal offer to new activations only deals like $21/ month ($19 3month) 3gb 4g speed which far better than one we still have for many years. so far we got shafted in many ways

[RetiredGuy1]

@softech  Well, I’ll certainly agree that if some folks have been waiting for over 2 YEARS then, yeah, thats pretty slow. No doubt the frustration is compounded by the fact that the PM business model is based on self-service yet all the tools desired by users are not in place.