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Model Citizen / Citoyen Modèle

Re: UPDATED: Public Mobile response to COVID-19

@CannonFodder I thought of that and decided to order direct through PM, I had heard rumor about amazon being critical things only some time yesterday or the day before.... 

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

I hope everyone is staying healthy! Now more than ever we need to connect to one another. Communication is key.

Thank you PM for helping the customers who are stuck in America with a credit back!

Those of us who are isolation need to have access to long distance and data. It would be a very good public image to provide free data(at any speed) and long distance to those who don't have it.

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

I reactivated my phone from suspension while in Florida... today I did the add on for US roaming calls, text and data for our return to Ontario this week.

 

but my calls aren’t going through to family and friends in Ontario... it days dialing but does not connect... it disconnects after 20 seconds... any ideas what I’m doing wrong? My first time with this.

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Mayor / Maire

Re: UPDATED: Public Mobile response to COVID-19

@Cottagegirl  do you have 2 voice add ons on your phone now? If you do, it will not work until one is taken off. If you don't, enable roaming and restart your phone.

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

I don’t think so... it shiws usage from this afternoon... just my text works

 

 NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status
1GB Promo102401024Active
500MB + 500MB at 3G Speed102401024Active

US Roaming - 250 MB Data (10-day)

 

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

How would I get two voice add ons? 

Im not getting any sound on the phone...it says dialing and hangs up

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Mayor / Maire

Re: UPDATED: Public Mobile response to COVID-19


@Cottagegirl wrote:

How would I get two voice add ons? 

Im not getting any sound on the phone...it says dialing and hangs up


@Cottagegirl 

You bought a US roaming data package, not voice or text.  You will need to buy talk roaming package if you want to talk within the United states.

 

U.S. Talk, Text and Data Bundle
Unlimited Talk, International Text and 250MB Data for just $20 for 10 days.
U.S. Talk and Text Bundle
Unlimited Talk and International Text for just $15 for 10 days.
U.S. Talk Only
Unlimited Talk for just $8 for 10 days.
U.S. Text Only
Unlimited International Text for just $8 for 10 days.
U.S. Data Only
250MB Data for $10, 500MB Data for $15 and 1GB Data for $20 for 10 days.

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

Oh no! As a senior I made a mistake... I thought that’s what I needed

i get so confused with all this stuff!

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Mayor / Maire

Re: UPDATED: Public Mobile response to COVID-19


@Cottagegirl wrote:

I reactivated my phone from suspension while in Florida... today I did the add on for US roaming calls, text and data for our return to Ontario this week.

 

but my calls aren’t going through to family and friends in Ontario... it days dialing but does not connect... it disconnects after 20 seconds... any ideas what I’m doing wrong? My first time with this.


Go to your overview page and click on Plan Details. Under add-ons there, what all add-ons do you see? Maybe post a screen snip of that page. Blank out personal info of course.

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Good Citizen / Bon Citoyen

Re: UPDATED: Public Mobile response to COVID-19

I just wanted to be able to make calls and text my family as to our location and progress getting back to Ontario with this virus all around.

and wanted to search for hotels rooms and restaurants along the route...