@softech wrote:> I cannot claim back my account because the nickname is already in use
isn't it more the other way around, I think, the email login is tir to My Account, and the link to Community simply by nickname (and in your case the nickname link is gone somehow)
So, on a cookieless browser, can you just try to login to My account and see if it works??
or you can login with your email on Community??
If it was as simple as logging in, I would not be here stuck with other customers having the same problem. The transition to the new sign on has been fine. I have been able to create a new password and get into the online account. Either from within the online account or sign on into the community, I get to the same spot, I am signed in and requested to provide a nickname as if I am creating a brand new community account. I cannot use my current nickname to "reclaim" my account. I get the error that nickname is already in use, here is a suggestion. I can only surmise that somehow my email address is no longer associated with my existing community account. I have gone into my community settings and I see the email address in the eversafe ID info tab. If I select manager eversafe ID, I end up with this. This is why I surmise that my email address is not really associated with my community account anymore even though the email shows as associated in eversafe ID info tab. Something glitched along the way and I am guessing that it is not a universal impact but affects selected accounts. That is why we have select members here looking for a solution.
So this is what people would be seeing using the chatbot's appropriate menu's. Why do I have to reset my passwords for either? I'm starting to assume they should have been merged if they were the same email for both account and community. Original username 5Gcauses fyi, also, how do I go about explaining this? edit edit: I leaked my email address please don't do anything to me 😞
