cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Public Mobile

Our Chatbot SIMon is smarter + has a new look!

Hey Community,

 

Exciting news!

 

We’ve been working hard behind the scenes to make our chatbot:

  • Easier for you to get your answers faster. Who wants to type anyways? We’ve added a ton of buttons, which you can simply tap, and SIMon will provide you with corresponding answer to that topic or question. This helps increase the likelihood that the bot understands your question, and we think is a great feature for those who are slow typers or simply prefer the ease of clicking a button.
  • Smarter and more action oriented so you get better answers. We’ve added more questions, and modified many existing questions to provide you with more information that’s relevant to your question. Depending on your question, you may notice more links to our recently revamped Knowledge Base articles or other parts of our website.

 

We hope that SIMon will quickly become your one-stop shop to answer your questions.

 

We’re hopeful that Chatbot 2.0 will answer a lot of FAQs and reduce the general questions we see on the Community!

 

-Public Mobile Community Team

Oracle

Re: Our Chatbot SIMon is smarter + has a new look!

Great news hopefully will help people with the easy to resolve issues that can be done by themselves.  I never had the chance as I was away for the testing period will give SIMon a try now.


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
Town Hero / Héro de la Ville

Re: Our Chatbot SIMon is smarter + has a new look!

Just tried ChatBot.  

The Contact US button opens the private message form. 

 

Good Citizen / Bon Citoyen

Re: Our Chatbot SIMon is smarter + has a new look!

Wow the Chatbot SIMon is very good with answering questions. Hoping everyone will be able to get quick answers to questions about PM!

Tags (2)
Deputy Mayor / Adjoint au Maire

Re: Our Chatbot SIMon is smarter + has a new look!

Nice improvement!

In general I'm not a fan of these automated chat bots, but considering the nature of PM support a well designed bot can make a huge difference for customers trying to get help and are frustrated with the forum approach.

Model Citizen / Citoyen Modèle

Re: Our Chatbot SIMon is smarter + has a new look!


@Alan_K wrote:

Hey Community,

 

Exciting news!

 

We’ve been working hard behind the scenes to make our chatbot:

  • Easier for you to get your answers faster. Who wants to type anyways? We’ve added a ton of buttons, which you can simply tap, and SIMon will provide you with corresponding answer to that topic or question. This helps increase the likelihood that the bot understands your question, and we think is a great feature for those who are slow typers or simply prefer the ease of clicking a button.
  • Smarter and more action oriented so  you get better answers. We’ve added more questions, and modified many existing questions to provide you with more information that’s relevant to your question. Depending on your question, you may notice more links to our recently revamped Knowledge Base articles or other parts of our website.

 

We hope that SIMon will quickly become your one-stop shop to answer their questions.

 

We’re hopeful that Chatbot 2.0 will answer a lot of FAQs and reduce the general questions we see on the Community!

 

-Public Mobile Community Team


Sounds great! Thanks for the hard work. :-) Hope it also frees up the mods!

Deputy Mayor / Adjoint au Maire

Re: Our Chatbot SIMon is smarter + has a new look!

Wow!

I just went under the pretense that I forgot my password. Very interactive and quite impressed with the results even suggestions for in case it bogs down. I never even had to ask the question, it was part of the tree of questions/answers

 

 

 

 

 

Great Citizen / Super Citoyen

Re: Our Chatbot SIMon is smarter + has a new look!

Thank you! This is helpful 

Oracle

Re: Our Chatbot SIMon is smarter + has a new look!

I get this obsolete feeling right about now.  Smiley Sad

Mayor / Maire

Re: Our Chatbot SIMon is smarter + has a new look!

I asked about 'call forwarding' - got nothing.

 

Asked about voicemail - link to all calling options, including call forwarding.