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jp2
Deputy Mayor / Adjoint au Maire

Re: Our Chatbot SIMon is smarter + has a new look!

It will be nice when Simon can fix basic account issues such as autopay failed 

Deputy Mayor / Adjoint au Maire

Re: Our Chatbot SIMon is smarter + has a new look!


@jp2 wrote:

It will be nice when Simon can fix basic account issues such as autopay failed 


Actually you may be on to something here

 

What if there was a form that got filled out for Moderator Issues. Instead of a general private message, have a form. Have various options relating to ports, passwords, payments, whatever.

 

Depending on the subject, it could get routed to proper support people. Eg Password reset could likely get handled by summer interns. Credit card issues might be handled by some more senior, but part of accouting. Stuck ports by a tech support named Bruce Smiley Happy.  You get the idea

 

But, someone would have to build it. But then again, someone built SIMon v2

Mayor / Maire

Re: Our Chatbot SIMon is smarter + has a new look!

Lol, just a useless as it ever was

 

What is data ?  "I’m sorry, I didn’t understand that question. 🙁"

 

What is a phone?  "I’m sorry, I didn’t understand that question. 🙁"

 

Who is Public Mobile?  "I’m sorry, I didn’t understand that question. 🙁"

 

 

 

 

Great Citizen / Super Citoyen

Re: Our Chatbot SIMon is smarter + has a new look!

I asked how to suspend a line, but I got billing support-related answers.

Oracle

Re: Our Chatbot SIMon is smarter + has a new look!


@will13am wrote:

I get this obsolete feeling right about now.  Smiley Sad


Is there a penalty if I never suggest to posrters that they use Simon? Maybe noone will notice the improvement.

Hope Simon does not accept referrals. Robot LOL


>>> ALERT: I AM NOT A MODERATOR. JE NE SUIS PAS MODERATEUR.
Town Hero / Héro de la Ville

Re: Our Chatbot SIMon is smarter + has a new look!


@will13am wrote:

I get this obsolete feeling right about now.  Smiley Sad


Haha... It may take a while for the ChatBot to take over your contribution to our community.

Great Neighbour / Super Voisin

Re: Our Chatbot SIMon is smarter + has a new look!

Hope u made out ok

Town Hero / Héro de la Ville

Re: Our Chatbot SIMon is smarter + has a new look!

Interesting..I hope this can help...I guess any improvement is good.

Mayor / Maire

Re: Our Chatbot SIMon is smarter + has a new look!


@will13am wrote:

I get this obsolete feeling right about now.  Smiley Sad


Haha... Don't worry, reports of the obsolescence of Oracles are somewhat premature.  Smiley Happy

Model Citizen / Citoyen Modèle

Re: Our Chatbot SIMon is smarter + has a new look!

Suggestion for 2.1 would be to setup some regular expression or create keyword filter for trash filler words like "what" and "is". Other than that, it is a step in the right direction.