Plan change issue

[astronaut]

I upgraded to the 4G/15GB plan last month. 

problem is my account plan still says 3G/5GB but the chatbot Simon says I’m 4G/15GB.  

Is this a common bug?

[sszz06]

Should be a cache issue. Try incognito mode.

[brettster99]

@astronaut 

You need to login with incognito mode to solve that issue. It's probably the most asked question 

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[astronaut]

The help people has replied to my ticket.  Apparently it’s a synchronization error.