Knowledge Base
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Knowledge Base Articles

U.S. Roaming

We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET. Below are some important things you should know ...

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Alan_K by Public Mobile
  • 14090 Views
  • 37 comments
  • 0 Bravos

How to Activate

In this article you will learn: How to activate. Key things to do post-activation. Activation troubleshooting suggestions. What You Will Need Unlocked phone that’s compatible with Public Mobile’s network (check here to ensure compatibility). Public M...

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Alan_K by Public Mobile
  • 51684 Views
  • 0 comments
  • 0 Bravos

The Public Mobile Moderator Team

If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team. Here’s when and how to contact the Moderator Team: If you don’t need to share personal or account...

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Alan_K by Public Mobile
  • 89118 Views
  • 7 comments
  • 0 Bravos

How to Get Help

This article will teach you how to use our online Community to find answers to your questions, and use tools such as: Our chatbot SIMon. Self-Serve. Dialing *611 on your phone. The Public Mobile Community At Public Mobile, we like to do things differ...

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Alan_K by Public Mobile
  • 9951 Views
  • 0 comments
  • 0 Bravos

Community and Self-Serve Accounts

In this article, you will learn how to: Create a Community account. Create a Self-Serve account. Reset your Self-Serve password. Change your Self-Serve email address. Creating a Community Account Who Needs a Community Account and Why? Since Public Mo...

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Alan_K by Public Mobile
  • 32991 Views
  • 2 comments
  • 0 Bravos

Plans & Add-Ons

In this article you will learn all about our plans and Add-Ons, including: The differences between 30-day and 90-day plans. 3G versus 4G LTE speeds, and which one’s right for you. Common data speed questions. How Province-wide calling works. How ‘lim...

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Alan_K by Public Mobile
  • 16767 Views
  • 3 comments
  • 0 Bravos

How to Use the Public Mobile Community

Welcome to the Community! We realize that getting all of your answers through an online Community is a bit unconventional—but it’s awesome, and we want to help you make the most of it. In this article, you’ll learn about: How to get the most out of o...

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Alan_K by Public Mobile
  • 8784 Views
  • 3 comments
  • 0 Bravos

How To Use Your Phone and Plan Features

This article will teach you about using phone features such as: Voicemail. Call Forwarding. Conference Calling. Mobile Hotspot. Call Display and Call Waiting. Blocking Numbers. Getting your IMEI and PUK numbers. Voicemail Voicemail requires you to ha...

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Alan_K by Public Mobile
  • 20506 Views
  • 2 comments
  • 0 Bravos

Self-Serve Account Management

In this article, you will learn: How to top up your account How to change your phone number. How to change your plan. What happens when you miss a payment. How to Top Up your Account Online Registering a Credit or Visa Debit Card If you didn’t regist...

Alan_K by Public Mobile
  • 10997 Views
  • 3 comments
  • 0 Bravos

Meet Public Mobile

Public Mobile is wireless made simple. We are a new kind of no-frills business built on the ideals that Canadians should have more control over their wireless spend and that it should be clear and uncomplicated. We give you Canada’s largest mobile ne...

Alan_K by Public Mobile
  • 4342 Views
  • 5 comments
  • 0 Bravos

The Oracle Program and Team

Updated on January 21, 2019 Oracles are our Community support superheroes, and in this article you will learn: What it means to be an Oracle. What the Oracle Program benefits are. How to become an Oracle. Our current Oracle Team. What Does It Mean To...

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Jeremy_M by Retraité / Retired
  • 7434 Views
  • 13 comments
  • 0 Bravos

Managing your data usage

There are a few quick and easy ways for you to track how much data you use. 1. Public Mobile My Account You can easily view your usage in your Public Mobile Self Serve account by clicking on the Plan and Add-Ons tab, then on Add-On Usage. Here, you w...

Jeremy_M by Retraité / Retired
  • 23083 Views
  • 24 comments
  • 0 Bravos

About The CCTS

In this article, you will learn about: When to contact the CCTS. What the CCTS does. How to contact the CCTS. When to Contact the CCTS If you’ve tried to resolve a complaint with Public Mobile and have been unable to reach a satisfactory solution wit...

David_J by Public Mobile
  • 7390 Views
  • 7 comments
  • 7 Bravos

Public Mobile Community Terms of Service

In this article you will learn about our Community terms of service. While there are not many people who find terms and conditions enjoyable to read, these rules are important and state what you can and cannot do on our Community. Following these rul...

Mansi_G by Retraité / Retired
  • 13613 Views
  • 1 comments
  • 2 Bravos

Getting Started

In this article, you will learn: How to check your phone compatibility. How to unlock your phone. How to get a SIM card. Accepted payments for SIM cards. Accepted payments for activating your SIM card. Checking your phone's compatibility To test your...

Mansi_G by Retraité / Retired
  • 17168 Views
  • 3 comments
  • 3 Bravos

General Reward Rules

Updated on June 25, 2018 In this article, you will learn about our Rewards Program, including Loyalty, AutoPay, Refer a Friend, and Community Rewards, as well as: Who can earn Rewards. Considerations for Rewards-ineligible customers. How many Rewards...

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David_J by Public Mobile
  • 183963 Views
  • 6 comments
  • 24 Bravos
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