cancel
Showing results for 
Search instead for 
Did you mean: 

Knowledge Base

Sort by:
Hey Community,   As you know, our Community  is the place to get all the Public Mobile help and support you need! The Community is also the place where you can get assistance from our awesome Community Moderators when needed
View full article
Learn how you can save even more with Public Mobile and get your phone plan down to $0!
View full article
@ute1978 posted a great chart explaining how Province-wide calling works.  I'm re-posting it here, and below, will describe how it works...     There is a lot of confusion about Province wide calling, but I can summarize it here: When in your province: All calls made within your province are free All calls received from anywhere are free Any calls made to anywhere outside your province require a long distance add-on When outside your province Calls made to whichever province you are in are free You wil not receive calls unless you have a long distance add-on You will be charged for each minute of incoming call With Canada-wide calling: any call that you make within Canada is free any call that you receive from anywhere while you are in Canada is free if you want to call International, you will need to buy the International long distance add-on If you want to call the US only, you need one of: US/Canada Long distance add on International add on Some VoIP solution like Fongo, Hangouts Dialer, etc... This would use your PM data connection to route calls Hope this helps our new members understand how it all works.    
View full article
  Our Community, similar to a neighbourhood community centre but without the bricks or swimming pools, is the place where our customers meet to give help, get help, share ideas, get updates and earn some pretty incredible rewards for being a cooperative member of the community.       As in any great community, it’s important to be respectful and polite to everyone. Recognize good posts and helpful members – we all appreciate a little praise or a “bravo” every now and then. Let us know if you notice something not nice going on in the Community.       Go ahead and ask/answer questions – the more specific you are, the more helpful it is for everyone.  That being said, even partial answers like posting relevant search results are still helpful. You only need to post once – someone will get back to you. It also helps if you can avoid asking a question that’s already posted.   If someone’s suggestion works, hit the “Accepted Solutions” button to let them and the rest of the community know.  If someone who asked a question (or a team member) feels you have solved an issue, you’ll receive an “Accepted Solution”. We encourage our community to participate as much as they can.  In addition to rewards for those who qualify, we add badges and rankings to your profile as a thank you and it lets others know just how helpful you are. Stay on topic – or else people will stop paying attention, forget what it was they were here to discuss, maybe get frustrated, then get distracted by dinner plans… what was the question again? Recognize good posts and helpful members – we all appreciate a little praise or a “bravo” every now and then.  You can give a “bravo” by hitting the “bravo” icon located beneath each comment. Tag your posts and comments - to make everyone’s searches easier. Be the first to identify an issue – chances are if you’re having a problem, some else is too. Get off the sidelines – we want to hear your opinions and the whole community benefits from your involvement. Point out offensive content – we want our community to be nice, welcoming and helpful. The offensive and rude have no place here.       Include advertising and promotion links - that don’t relate to the discussion. Use profanity and obscenity – because there’s no way to wash your mouth out with soap online. Misrepresent information (aka. lie about stuff). Spam, cross-posting or other actions that push unwanted content on others. Please remember that it’s relevant and good quality answers that make our Community helpful to you. Demonstrate troll-like behavior. Trolls belong under bridges – not in our community. Post anything that would violate any copyright laws - if someone’s gone to the trouble to protect something, let’s respect that. Expose your private information – because it supposed to be private. If you need to talk about account-related issues, contact us here instead of posting them on the Community to keep your info safe and private. Post comments that are bigoted, hateful, racist, or offensive politically or religiously.        Public Mobile has the right to ban customers that are disruptive to the community – or for any other reasons that demands such action. We have an open door policy and our customers have the right to leave the community without advising Public Mobile. You are under no obligation to earn rewards or increase your rank. But we appreciate participation because our community becomes better with it. Only those on eligible plans can earn rewards. For more information, refer to the Reward Rules and Regs. Those who seek to ‘game the system’ - such as operating more than one account - shall be banned. Forever. Public Mobile has the right to delete and archive any posts. The Public Community Team moderates the community and may delete posts that do not follow guidelines. This may reduce Rewards a member has earned for participation in the Community. Although we do our best to moderate content on the community, Public Mobile is not responsible for the answers provided by Community members and customers. Public Mobile reserves the right to withhold information. Public Mobile reserves the right to share information with the authorities. Public Mobile is not responsible for any personal information on the Public Community page. Public Mobile reserves the right to change and update the guidelines and rules in order to maintain the Community's effectiveness. Our Community board presently is designed to accommodate English and French posts only.
View full article
Question Why does the network change from LTE/3g when calling? Answer This is normal, it is a technology called circuit switched fallback (CSFB).   Here is the explanation of CSFB:   Circuit Switched FallBack (CSFB) is a technology whereby voice and SMSservices are delivered to LTE devices through the use of GSM or another circuit-switched network.   Circuit Switched FallBack is needed because LTE is a packet-based all-IP network that cannot support circuit-switched calls.   When an LTE device is used to make or receive a voice call or SMS, the device "falls back" to the 3G or 2G network to complete the call or to deliver the SMS text message.   CSFB was specified in 3rd Generation Partnership Project (3GPP) Release 8. CSFB requires a software upgrade of the operators core and radio network.   CSFB is often seen as an interim solution for LTE operators. Voice over LTE (VoLTE) is considered to be the long-term goal for the delivery of voice services on LTE networks.   REFERENCE: http://www.telecomabc.com/c/csfb.html    
View full article
In this Wiki, you will find everything you need to know about plans and Add-ons including: Plans Overview How to change your plan Available Add-ons and how do add one to your account How the payment cycle works in Public Mobile. What happens if I miss a payment?   Plans Overview: At Public Mobile, the choice is yours. Whether you want a ready-made plan or want to build your own, you're able to set your own terms so that you only pay for the services you want.   Ready-Made Plans   These plans make it easy for you to activate or renew on our most popular plans as quickly as possible. With services already selected, and math already done for you, ready-made plans help you check out in no time.   Build Your Own Plan  There are two (2) plan length options to choose from: 30 or 90 days.   The day pass is just the first component that makes up a customizable plan. The final cost of the plan depends on the Talk, Text and Data options that you choose.    Once you have determined how long you need service for, go ahead and start building your plan.   Choose the amount of talk, text and data you need. It’s important that you choose one item from each column (including “no” options) in order to build the plan.  Your plan subtotal will calculate automatically as you build your plan.     Does my data carry over after 30 days with a 90-day plan?   Think about it like this; your data is available for the duration of your plan cycle (30 or 90 days). If you purchase a 4GB Data option on a 90-day plan, you will have 90 days to use it. If you’re on a 30-day plan, your data will only last for 30 days and any unused data will not be carried over into the next 30 day period.    How do I change my plan?   You can change your plan by going to your Self Serve account. Go to the ‘Plan and Add-ons’ tab Click on Change Plan Opt for Available Plan and click ‘Change plan now’ or ‘Change plan on my next payment date’.     After you have selected your new plan, you have the option to make the change immediately, or future date the change to your next plan renewal date.   Future Dated Price Plan Change (recommended)   If you choose to change your plan on your next payment due date, the amount owed will automatically update on your payment due date. If you are enrolled in AutoPay, the amount of your new plan will be charged on your payment due date. You can cancel a future dated plan change at any time prior to your payment date by accessing your online Self Serve account, clicking on the ‘Plan and Add-ons’ tab and then, ‘Plan’. When making a future dated plan change to a Rewards-eligible plan, Rewards will be applied when the plan change is in effect. Immediate Plan Change:   To activate a new plan there must be enough funds in your account to cover the full amount of the new plan. A new payment cycle starts the moment you activate your new plan ( 30-day or 90-day depending on the plan you select). Your plan will not be pro-rated, which means any days remaining in your current payment cycle will not be credited toward your new plan. Due to system limitations, if your plan has expired and your services are suspended, you will need to contact @Moderator_Team in order to change their plan. *Customers who activated before Jan 27th, 2015 are required to contact *611 to change your plan.     What Add-ons can I purchase?    To offer even more flexibility and control over your Public Mobile plan, Add-ons can be purchased whenever you need them. The following Add-ons are available and can be added to your account through your online Self Serve:   Add-ons Price Description US Roaming     U.S Talk, Text and Data Bundle 20$ Unlimited Talk, Global Text and 250 mb Data for 10 days U.S Talk and Text Bundle 15$ Unlimited Talk and Global Text for 10 days U.S Talk Only 8$ Unlimited Talk for 10 days U.S Text Only 8$ Unlimited Global Text for 10 days U.S Data Only From 10$ 250 MB for 10$, 500 MB for 15$ and 1 GB of 20$ for 10 days In Canada add-ons     200 MB Data $10 Perfect if you rarely use data or if you just need a little more data than what’s included in your base plan.  1 GB Data $30 Ideal if you do not have data included in your base plan and need a back-up for occasional data usage. 200 Min U.S. Long Distance* $8 Allows you to call our neighbors south of the border. 400 Min International Long Distance* $15 If you need to make calls outside of Canada and U.S., then this add-on is for you. Add-ons do not expire. This means they Roll over to your next cycle if there is anything remaining in the Add-ons.   *Your plan must include Talk in order for this add-on to work.   You also have the option of adding a T911 service in the Add-ons tab in Self Serve. T911 Service is a free feature that is available to our customers who have hearing and/or speech impairments. This service allows the customer to quickly communicate with a 911 operator via text message (SMS) in case of emergency.   Where can I buy Add-ons?   You can easily purchase additional talk and data for your plan in your Self Serve account. Log onto your Self Serve account and follow the steps below:   Click on the “Plan and Add-ons” tab Click on “My Add-ons” button Select your Add-on Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons When you have added all your desired add-ons, click ‘Buy Add-ons     What happens if I miss a payment?   If you miss your payment due date, your account will be suspended for 90 days. During this 90-day period, you can make a payment anytime to resume your service before your account is completely deactivated. Your payment cycle will restart once your payment is received. Please note as well that if you ever decide to port over your phone number to another provider, your account gets completely transferred to that carrier and becomes inactive on our end.        
View full article
Here’s how the U.S. Roaming Add-ons work:   All U.S. Roaming Add-Ons will last 10 days . This 10 day period will begin upon payment of the Add-on and will end 10 days after this date.   You can choose an Add-On with just one of the services or a combination. We want to ensure that you only pay for what you need. Keeping this in mind, we are offering a range of U.S. Roaming Add-Ons, all with great value. For example, the U.S. Talk, Text and Data Bundle works out to just $2/ day for the 10 day period! U.S. Roaming 10 Day Add-Ons Details Price U.S. Talk Only ·         Unlimited Canada Wide & U.S. talk $8 U.S. Text Only* ·         Unlimited global text $8 U.S. Data Only ·         250 MB data  $10 U.S. Data Only ·         500MB data $15 U.S. Data Only   ·         1GB data $20 U.S. Talk and Text Bundle*   ·         Unlimited Canada Wide & U.S. talk ·         Unlimited global text ·         No data   $15 U.S. Talk ,Text, Data Bundle* ·         Unlimited Canada Wide & U.S. talk ·         Unlimited global text ·         250MB data $20 *Picture and video messaging are not available, but coming soon!   We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the US Virgin Islands. So, whether you are traveling to the snow-capped mountains in Alaska or to Hawaii’s sunny beaches, we will have you covered. For more details, check out our coverage map here.   Getting U.S. Roaming is easy! You can purchase the U.S. roaming Add-Ons by either using your online Self Serve account or the automated phone system.   Self Serve account: You will be able to purchase the Add-On in your Self Serve account at publicmobile.ca. Be sure to: 1. Add funds to your account 2. Go back to the add-ons page and select your add-on.   Automated phone system: You can also purchase your U.S. roaming Add-On using the automated phone system by dialing 1-855-4PUBLIC, and following the prompts. With this exciting announcement, we have put together some anticipated FAQs. If you have any other questions, please post them below.     U.S. Roaming FAQ's   1. What happens after my 10-day U.S. Roaming Add-On expires? 10 days after you purchase your U.S. roaming Add-On, it will automatically expire. If you need another Add-On, you can purchase it the same way you did originally, by using your Self Serve account or calling our automated phone system at 1-855-4PUBLIC.    2. I need more than 1GB of data while roaming. What do I do? Not a problem. You can buy more than one U.S. roaming Data Add-On if you find you need more data; however, due to system limitations, note that you will be unable to purchase multiples of the same Add-On.    3. Can I roam while I am in countries, other than the U.S.? No. At this time, we only offer roaming in the U.S.   4. I am a Legacy customer and don’t have a Self Serve account. How do I buy an Add-On? You can purchase an Add-On through our automated phone system by dialing 1-855-4PUBLIC. As a Legacy customer, you are also able to purchase the Add-On by calling into our call centre. Remember, you are able to create your own Self Serve account at any time, if you would like to.    5. Why is *611 not working while I am in the U.S.?   We’re working on this! Dialing *611 is not available now, but will be coming soon. In the meantime, you can dial 1-855-4PUBLIC instead.   6. The U.S. Add-On prices in the French automated phone system do not match what is displayed on the French website. What’s up with that?  The U.S. Roaming Add-On prices are only stated incorrectly in our French automated phone system. But, don’t worry, when you select the Add-On you want, the correct price will be charged to your account.   7. I'm in the U.S., and cannot send any text messages. How do I fix this? Please make sure you've added a roaming Add-On that includes text. You can verify if you did in your Self Serve account. Make sure your handset settings are enabled for roaming on your device If you do have a valid roaming Add-On for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.   8. I'm in the U.S. and cannot make any calls. What should I do? Please make sure you've added a roaming Add-On that includes talk. You can verify if you did in your Self Serve account. Make sure your handset settings are enabled for roaming on your device If you do have a valid roaming Add-On for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.  9 . I purchased a data Add-On, but my data is not working. How do I get it to work? Make sure your APN settings are correctly configured. Click here to verify Make sure your handset settings are enabled for roaming on your device If you do have a valid roaming add-on for data, and you cannot use our services, please contact us directly on the Community and we will be happy to assist you. Click here to find out how to contact us.   10. Why can't I add a roaming pass to my account? If you're a legacy customer, you can call our call center by dialing 1-855-4PUBLIC .  If you're on a Pick & Pay plan, you can contact us directly on the Community. Click here to find out how to contact us.   11. How do I enable roaming on my Android device? Open the Settings app. In the Wireless & Networks section, touch the More item. Choose Mobile Networks. Note: On some Android phones, you may have to choose Battery & Data Manager and then Data Delivery. Add the check mark by the Data Roaming option. On some phones, the option is titled Global Data Roaming Access. Choose it and then choose the Enable Data Roaming Access option. Note: Your phone can still access the Internet over the Wi-Fi connection when it roams. Setting up a Wi-Fi connection doesn’t deplete your data Add-On.   12.How do I enable roaming on my iPhone? (iOS 9.3.5 +) Touch Settings. Touch Cellular. Touch Data Roaming to change the setting (e.g., from on to off). Data Roaming is now off. Touch Data Roaming again to turn it on. To switch data off completely, touch Cellular Data. Data services are now off. Touch Cellular Data again to turn data services on. Note: Your phone can still access the Internet over the Wi-Fi connection when it roams. Setting up a Wi-Fi connection doesn’t deplete your data add-on.
View full article
If Public Mobile has been unable to help you resolve a complaint, the CCTS may be able to help.
View full article
What is a board?
View full article
Make sure you’ve got everything ready to roll for a smooth activation.
View full article
Contacting Public Mobile is easy! Depending on the topic, there are several ways you can contact us.   If you have a general question regarding your account (ie. account balance, renewal date, usage/payment history, add-ons etc) You can find that information in your Self Serve account. To learn more about what you can do in Self Serve click here If your general question can’t be addressed in Self Serve Head to our Community and try the following three things: A good first step is to ask our friend Simon, our chatbot, your question by clicking on the Question Mark icon found on the bottom right-hand side of the Community page. Simon can answer most questions regarding our products, promos and service and he will search through a list of comprehensive articles related to frequently asked questions in our Knowledge Base . Tip: Simon is most useful when using keywords and not long phrases (ie. Porting, Promo, APN Settings etc.) If Simon can’t find the answer, your best bet is to use the search function on the Community and see if someone else had the same question answered before you - it’s as easy as Googling the weather! If your question wasn’t answered by Simon or by an existing post, post a topic on the Community and ask for help! Most questions posted on the Community are answered within 15 minutes or less - and you’re free to live your life in the meantime because there’s no waiting on hold. We have an engaged community ready to help you! If you have a technical issue (ie. you can’t receive calls, a feature isn’t working, or you need help with troubleshooting your device) You can contact us through our Community Moderator Team here .     Please note that our hours of Operation are 7 days a week, from Mon-Friday 9am (EDT) to 9pm (EDT) and Friday, Saturday, and Sunday from 9am (EDT) to 7:30pm (EDT) Any customer who has  activated before January 27th 2015, may call in by dialing *611 from your phone or 1-855-4PUBLIC    
View full article
Featured!
View full article
Review our Community Terms of Service
View full article
Learn everything about our Oracle Program and the Oracles who make it great.
View full article
  Hello Community!   Do you need to learn how to reset your Self-Serve password? Or, are you experiencing issues resetting your Self-Serve password?  This short and sweet wiki will help you answers those two questions.  Resetting your Self-Serve Password Click on ‘My Account’ in the top right corner of our Community Click on ‘Forgot your password?’ Enter your email address, answer the security question and, after confirming your email address, press submit. If this process does not work the first time, please try again. If the issue continues, please contact our @Moderator_Team, using the instructions below. Why is the Self-Serve password reset functionality not working? There is a known issue that some Community members are unable to reset their password without the help of our @Moderator_Team. We apologize for this inconvenience, and want to let you know that we are working on fixing it as we write this wiki. Thanks for your patience!   What do I do if I‘m unable to reset my password? In order to fix this problem, please contact a moderator . From there, we’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here. There are couple of ways you can contact our Community Moderators: Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message” Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @Moderator_Team   In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).   Kind Regards! Public Mobile Community Team
View full article
Refer to the list of countries below to which Overseas Long Distance calling is supported.   In order to call the countries listed below you would need to purchase a $15 LD add-on which includes 400 minutes of Global talk - via Self Serve, *611, or during the activation process. Any unused minutes remaining will rollover to your next cycle.   If there is an issue with calling an International number, ensure the following:   You are using the correct dialling pattern (exit code + country code + area code + phone number) You have LD minutes remaining in your Self Serve account   Note:  Overseas Long Distance includes calling Canadian and US long distance numbers  
View full article
Find out why you’ve come to the right wireless provider, and what makes us different.
View full article
To view private messages that have been sent to you, locate the small envelope to the left of your avatar. Click it and your mail will be displayed.   If you wish to be notified when a private message has been sent to you, click on My Settings under your name, then in  the Preferences tab you will see "Private Messenger". Email subscriptions for private messages can be toggled on/off.   To create a private message for someone, locate their name in a post, or anywhere you see it and put your mouse pointer over their name.   If you want to reach the moderator's click this@Moderator_Team. When this box appears click Send Message and compose your message.  
View full article
There are a few quick and easy ways for you to track how much data you use.   1. Public Mobile My Account You can easily view your usage in your Public Mobile Self Serve account by clicking on the Plan and Add-Ons tab, then on Add-On Usage. Here, you will find a summary of your data usage for the current billing cycle.  You can also conveniently select Usage History for a daily, weekly or monthly summary view. Don’t have a Public Mobile My Account yet? No worries, you can register here. 2. Data Usage Notifications Public Mobile will notify you via text message when you're close to using all of the data included in your rate plan.  Data notifications indicate how much of your included plan data you have used, so you know when you’re approaching your limit. The default data notifications are set at 75%, 95% and 100% consumption of your data allotments. Find out more about data notifications on our Community!   3. Data Manager Applications Did you know? Most smartphones have a pre-installed data manager application which allows you to set cellular data usage notifications and data limit according to your Public Mobile expiry date?   For more information, please click on the link that corresponds with your handsets brand:   Apple Android Windows BlackBerry     > Select your device > Select Settings > Select Connections >Select monitor your wireless data usage   Can’t find a pre-installed data management app in your handset? Don’t worry, visit your mobile application store to find free data management applications:   Apple Android Windows BlackBerry @IWIK  "Data Witness" for Android - complete setup guide can be found here   Managing your data usage Now that you know how to track your data usage, we want to share some tips and tricks for managing features and applications.   1. Autoplay Many of the most commonly used applications like Facebook, Instagram, Twitter & YouTube offer a neat feature called Autoplay. While using this app, the Autoplay feature will preload and play videos automatically in your “news” feed automatically as you progress through it.   While this is great for quickly watching videos, it can also consume a lot of data. (Did you know that watching a video over your mobile data varies from 0.21 Mbps (Megabytes per seconds) to 5.2 Mbps depending on its quality?)   If you’re finding that you’re going through your data really quickly or know that you’ve almost used your entire allotted amount, setting your Autoplay to work using Wi-Fi only or disabling it may be a good option for you. Learn how to below.   Facebook Visit the Facebook “Autoplay” help page for more details.   Instagram Visit the Instagram “Use Less Data” help page for more details.   Twitter Visit the Twitter “How can I stop videos from autoplaying” help page for more details.   YouTube Visit the YouTube “Turn-Off Autoplay” help page for more details.   2.GPS Navigation GPS navigation is another feature that in fact, does require high mobile data. As a substitute, you could use Google Maps, which is a free navigation application that offers the ability to navigate offline. You can also purchase other navigation applications that will allow you to navigate without using data and quickly change spending into an investment.   3.Google Map Visit the Google Map “Download areas and navigate offline” help page for more details.   Other Applications Other applications like video games, weather, music streaming can consume a lot of data. The good news is that most smartphones will give you the ability to restrict background data for each application that you use on a daily basis. We invite you to visit your handset manufacturer website for more details.   You now have the tools to take control of your data usage. Have other questions? Be sure to check out our Community. It’s the place to get help, give help and share ideas!   -Public Mobile Community team  
View full article
Here are some key things you need to know to manage your Public Mobile account.
View full article
Top Contributors