If the Community is stumped by your question or if you have an account specific issue, then it’s time to contact our super-knowledgeable Moderator Team.
Here’s when and how to contact the Moderator Team:
If you don’t need to share personal or account information, just tag @Moderator_Team to your thread and they’ll show up. Just like that.
If you need to share personal or account info, send a private message to the Moderator Team by clicking the envelope icon, then ‘New Message’, and address your message to Moderator_Team.
Alternatively, you can send a private message to the Moderators by clicking here . You’ll need to be logged in to your Community account for the link to work.
When are Moderators available and how long till I get a response?
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.
Moderators are available:
Monday to Friday from 9 AM to 9 PM Eastern time.
Saturday and Sunday from 9 AM to 7:30 PM Eastern time.
How do I know if a Moderator has looked at my question or responded?
Once a Moderator has opened your support ticket, they’ll send you a private message asking you to authenticate your account information. You will need to provide your account number and PIN to validate your account information. You can find this message by clicking on the envelope icon.
If you have not changed your account settings since creating your Community account, you will automatically receive email notifications when someone has sent you a private message. To modify this, just click on your Community avatar, then on ‘My Settings’, then navigate to the ‘Preferences tab’, then select ‘Private Messenger’ and checkmark the box beside ‘Receive email notifications for new private messages”.
Are there any questions that always require a Moderator?
There definitely are, and here are some examples of when to contact Moderators directly:
There’s an issue with your Public Mobile service that prevents you from using your phone to make calls, a feature is bugged, or if earned Rewards aren’t showing up.
You’ve ordered a SIM card online, it’s been more than 7 days, and you haven’t received it yet.
You would like to change your Self-Serve email address, or make other Self-Serve account changes that you are unable to do yourself.
To learn more about our Community, click here.
There are a few quick and easy ways for you to track how much data you use.
1. Public Mobile My Account
You can easily view your usage in your Public Mobile Self Serve account by clicking on the Plan and Add-Ons tab, then on Add-On Usage. Here, you will find a summary of your data usage for the current billing cycle. You can also conveniently select Usage History for a daily, weekly or monthly summary view.
Don’t have a Public Mobile My Account yet? No worries, you can register here. 2. Data Usage Notifications
Public Mobile will notify you via text message when you're close to using all of the data included in your rate plan. Data notifications indicate how much of your included plan data you have used, so you know when you’re approaching your limit. The default data notifications are set at 75%, 95% and 100% consumption of your data allotments.
Find out more about data notifications on our Community!
3. Data Manager Applications
Did you know? Most smartphones have a pre-installed data manager application which allows you to set cellular data usage notifications and data limit according to your Public Mobile expiry date?
For more information, please click on the link that corresponds with your handsets brand:
BlackBerry > Select your device > Select Settings > Select Connections >Select monitor your wireless data usage
Can’t find a pre-installed data management app in your handset? Don’t worry, visit your mobile application store to find free data management applications:
@IWIK "Data Witness" for Android - complete setup guide can be found here
Managing your data usage
Now that you know how to track your data usage, we want to share some tips and tricks for managing features and applications.
Many of the most commonly used applications like Facebook, Instagram, Twitter & YouTube offer a neat feature called Autoplay. While using this app, the Autoplay feature will preload and play videos automatically in your “news” feed automatically as you progress through it.
While this is great for quickly watching videos, it can also consume a lot of data. (Did you know that watching a video over your mobile data varies from 0.21 Mbps (Megabytes per seconds) to 5.2 Mbps depending on its quality?)
If you’re finding that you’re going through your data really quickly or know that you’ve almost used your entire allotted amount, setting your Autoplay to work using Wi-Fi only or disabling it may be a good option for you. Learn how to below.
Visit the Facebook “Autoplay” help page for more details.
Visit the Instagram “Use Less Data” help page for more details.
Visit the Twitter “How can I stop videos from autoplaying” help page for more details.
Visit the YouTube “Turn-Off Autoplay” help page for more details.
GPS navigation is another feature that in fact, does require high mobile data. As a substitute, you could use Google Maps, which is a free navigation application that offers the ability to navigate offline. You can also purchase other navigation applications that will allow you to navigate without using data and quickly change spending into an investment.
Visit the Google Map “Download areas and navigate offline” help page for more details.
Other applications like video games, weather, music streaming can consume a lot of data. The good news is that most smartphones will give you the ability to restrict background data for each application that you use on a daily basis. We invite you to visit your handset manufacturer website for more details.
You now have the tools to take control of your data usage. Have other questions? Be sure to check out our Community. It’s the place to get help, give help and share ideas!
-Public Mobile Community team