If you’ve tried to resolve a complaint with Public Mobile and have been unable to reach a satisfactory solution with us, then the CCTS may be able to help you.
The Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services. If you have a complaint about your wireless telephone service, you must first try to resolve it directly with Public Mobile. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you free of charge.
To learn more about CCTS, you may visit their website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687.