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U.S. Roaming

We offer U.S. Roaming Add-Ons with one service, or a combination. All U.S. Roaming Add-Ons will last 10 days. This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET.

 

Below are some important things you should know about U.S. Roaming Add-Ons:

  • We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the U.S. Virgin Islands. For more details, check out our coverage map below:
  • 10 days after you purchase a U.S. Roaming Add-On, it will automatically expire.
  • If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Moderator.
  • If you purchase 2 different U.S. Roaming Add-Ons, they will expire separately.
    • For example:
      • You purchase a U.S Roaming Talk, Text, Data Add-On on Day 1 of your plan. It will expire on Day 10.
      • On Day 6 of your plan, you purchase a 1 GB U.S. Roaming Data Add-On. It will expire on Day 15.
  • When you’re roaming, you can still access the internet with a Wi-Fi connection, which won’t deplete your data Add-On.

 

Troubleshooting U.S. Roaming Add-Ons

 

Q: I’m in the U.S. and cannot send any text messages, make calls, or use my data. What do I do?

A:

  • Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
  • For data issues, make sure your APN settings are correctly configured. Click here to find out how to verify APN settings.
  • Make sure your mobile device has roaming enabled.
  • If these solutions don’t work, create or sign in to your Community account, and contact our Moderator Team here.

 

Q: How do I enable roaming on my device?

A: Here’s how to enable for iPhones and Androids:

How to enable roaming on an iPhone:

  • Select Settings > Cellular > move ‘Data Roaming’ to the ‘ON’ position.

How to enable roaming on Android:

  • Open ‘Settings’.
  • In ‘Wireless & Networks’, select ‘More’.
  • Choose ‘Mobile Networks’.
    • On some Android devices, you may need to choose ‘Battery & Data Manager’, and then ‘Data Delivery’
  • Add the check mark by the ‘Data Roaming’ option.
  • On some phones, the option is called ‘Global Data Roaming Access’: choose it, and then choose ‘Enable Data Roaming Access’.

 

Q: I can’t add a U.S. Roaming Add-On to my account. What should I do?

A: Purchasing Add-Ons is a 2-step process:

  • You will need to add funds equal to the amount of the Add-On to your account.
  • Then, click on ‘Purchase Add-Ons’ on the Overview page.
    • If this doesn’t work, you will need to create or log in to your Community account,and contact our Moderator Team here.

 

Coverage Maps

US Roaming Coverage

USRoamingCoverage.png

 

Hawaii Roaming Coverage

HawaiiRoamingCoverage.png

 

Alaska Roaming Coverage

AlaskaRoamingCoverage.png

 

Puerto Rico & Virgin Islands Roaming Coverage

PuertoRicoVirginIslandsRoamingCoverage.png

 

Version history
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Contributors
Comments
cory_c
Hello, Up to now I've been using another provider for travel purposes only. When I compare the pricing, PM is better but I'm not a fan of its two-step process that requires having to go into one's account to activate every 10 days. This means that if one goes away for fourteen days (which is average I would think), PM requires that one pay for an additional ten days following the expiry of the first 10 days; this may be an issue depending on the state or country one travels to. In my case, I'll be travelling to Puerto Rico in a few months. With my other provider, I pre-set in advance the days I need the service for, including the start and end times, and pay upfront. I find this system a lot more convenient because I'm assured of uninterrupted service for the duration of my trip. Not to mention having to keep remembering to renew. Let's face it, the less travel hassles the better. Maybe PM can discuss this amongst their executive team for future updates. Happy Holidays!
srlawren
If anyone is unsure how exactly to purchase US Roaming add-on(s), please see this guide I created a while back: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22...
cory_c
srlawren instructions are clear however, where in the process does PM allow us, the user, to choose the 'date' that we would like the US Roaming plan to take effect?
srlawren
@cory_c you can't. They mentioned this in the first paragraph of this knowledge base article. Specifically: "This 10-day period begins when you pay for the Add-On and ends 10 days later at 11:59PM ET."
cory_c
That's too bad. I hope PM considers improving this in the very near future.
srlawren
@cory_c I wouldn't count on it. The US Roaming Add-ons were introduced in Nov 2016 and have not changed at all since then.