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Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Wait what. Payments are comeing out a day before now ? My payment due date is the 25th. So now @gblackma is saying that he's getting charged a day before. So would my renewal look like this ?  The payment gets taken out at 2am on the 24th and it sits in my account, then it takes that money on the 25th to renew the plan ? 

 

I'm still a little confused. 

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

No @BearFBI Your credit card will be charged at 2 am eastern on the 24th. 

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Deputy Mayor / Adjoint au Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@gblackma So my plan will renew on the 24th now ?

 

I understand that my CC will be charged at 2am on the 24th but will my plan renew on that date or will the balance sit in my account and it will be renewed on the 25th ?

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Yes @BearFBI it will renew around 8 am est on the 24th and you will get a  rewards message around 12 noon and a payment thankyou message on around 12.03 pm on that day.

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Public Mobile

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Hi Community,

 

I'm on the Public team, and worked on pushing this bug fix through. It sounds like there's some confusion around this issue/resolution, so let me try to clear things up 😀

 

Previously, the text on the Self-serve page was "Payment Due Date: [DATEX]" and "Pay your amount due by 11:59PM on this day...". This was incorrect, as [DATEX] was actually the renewal date - meaning payment should be made before [DATEX].

 

Just to clarify, nothing has been changed in the actual billing process - we will continue to bill at the same interval as before this bug fix. The only change is that the text on Self-serve now reflects the correct process.

 

Thanks, 

 

Vivian

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

Hi @Vivian_Y :

I may have been hallucinating again but I'm pretty sure that for a few days there after a change on this date thing that it was right. This was after the 11:59 sentence was removed but before the announcement today.

Now it's the last day of paid service. I distinctly remember commenting here on this change and that it saying before the shown date that it made sense. Ok. Show the first day of paid service but have it say to pay before then. All good. But now it shows the last day of paid service and to pay before then. But before say the 23rd is the 22nd. But it doesn't really need to be paid until the 23rd as that is the last day of paid service.

After all that rambling... 🙂 ...I think the date could still be the day of the new term and that you have to pay before which is technically 11:59 of the day before which would be the last day of paid service. That was all fine. But now it's not.

 

I don't know how to write this entire post any shorter... add 1 to the field for last day of paid service or use the field for the first day of paid service. Keep the text about paying before and it all makes sense.

 

The old way didn't make sense only because of that 11:59 sentence. Then there was a recent change saying pay before and showing the new term date. Now it's the end of term date.

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Retired Oracle / Oracle Retraité

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@z10user4 

In the end, all that was done was to remove the 11:59pm reference.  The dates are still the same as before. From, a billing perspective, this was cosmetic.

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@Vivian_Y mine said pay before May 23rd. The payment was taken out at 2 am today the 22nd.  I received my thankyou 611 payment text message at 12.02 pm today. None of my rewards were applied.  😂

Screenshot_20200522-175107.png

 

 

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve


@computergeek541 wrote:

@z10user4 

In the end, all that was done was to remove the 11:59pm reference.  The dates are still the same as before. From, a billing perspective, this was cosmetic.


The same as before popping noticed the change back in Oct or whatever yes. But now it says to pay before that day. It's not necessary to pay _before_ per se as you have up until 11:59pm ET to make your payment. Before means before 11:59pm ET of the day before. Not necessary.

I'll agree that it's mostly semantics. But if they're going about making changes then make it clear and unambiguous.

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Mayor / Maire

Re: [ISSUE RESOLVED] Renewal and Payment Due Date in Self-Serve

@Tiana_V , @Vivian_Y , @z10user4 , @BearFBI 611 has the correct payment due date and time. Try it and please fix the self service portal. It should say like 611 doe Payment will be taken out at 2 am eastern standard time the day before it actually says now. Thanks. Stay safe. 

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