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Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!


@Mimi33 wrote:

Hi...it's me again.  So I did as you suggested and asked the Mod team about my joining in the two days the offer was not available but still have not heard from them.  Is this normal?  Do I just assume the no reply means no?


Yes reply can be a few hours to a few days. Almost certain you will hear from them.

 

AE_Collector

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Deputy Mayor / Adjoint au Maire

Re: FLASH SALE! Get your second month FREE when you activate!

Nice, smart to extend this. Gotta have some kinda free service promo during the holidays. Wonder what PM has planned for on boxing day? 

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Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!


@Mimi33 wrote:

Hi...it's me again.  So I did as you suggested and asked the Mod team about my joining in the two days the offer was not available but still have not heard from them.  Is this normal?  Do I just assume the no reply means no?


@Mimi33  If it's been more than 48 hrs since you submitted your request I would submit again. The response time should be no more than 24 hrs. Longest in the last few days has been 8 hours. I'm feeling bad for you once I realized we had given lots of advice about six weeks ago....about $60 US plan. Wish I had put 2+2 together but I was late in the conversation when you were activating as I was advising people to wait until friday to activate. I cant remember but you did port your number in from bell? So you wouldn't want to lose it....how about getting a few friends to switch? $20 credits....but fingers crossed you get a sympathetic moderator.

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Re: FLASH SALE! Get your second month FREE when you activate!


@darlicious wrote:


@Mimi33  If it's been more than 48 hrs since you submitted your request I would submit again. The response time should be no more than 24 hrs. Longest in the last few days has been 8 hours. I'm feeling bad for you once I realized we had given lots of advice about six weeks ago....about $60 US plan. Wish I had put 2+2 together but I was late in the conversation when you were activating as I was advising people to wait until friday to activate. I cant remember but you did port your number in from bell? So you wouldn't want to lose it....how about getting a few friends to switch? $20 credits....but fingers crossed you get a sympathetic moderator.


Public Mobile doesn't report wait time statistics, so it's not known how long current times are. Anything said here is pure speculation, and even member reports on this site form too small of a sample size.

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Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!

@computergeek541  That is true....i should have clarified that those wait times were mine over the last few days and a few others that had reported their own wait times. The 48 hrs I mentioned because it was posted that service tickets get closed after 48 hrs. of no response. No one else has posted about a long response time (except 2 wks. and the OP was checking email only) in the last few days so i felt this was good advice to message/submit ticket again. The community isnt very busy so presumably the moderators are not overly busy as well to have response times exceeding 48 hrs.

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Oracle

Re: FLASH SALE! Get your second month FREE when you activate!


@darlicious wrote:

@computergeek541  That is true....i should have clarified that those wait times were mine over the last few days and a few others that had reported their own wait times. The 48 hrs I mentioned because it was posted that service tickets get closed after 48 hrs. of no response. No one else has posted about a long response time (except 2 wks. and the OP was checking email only) in the last few days so i felt this was good advice to message/submit ticket again. The community isnt very busy so presumably the moderators are not overly busy as well to have response times exceeding 48 hrs.


There have been many many (ok too many) times where a first response from moderators would take over 48 hours so tickets do not get closed if there is no response in 48 hours.  @darlicious  do you remember where that was posted I would like to get that corrected as well


* I am happy to help, but I am not a MOD please do not include any personal info in a private message to me, click here to private message a Moderator *
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Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!

@ShawnC13  Yes i probably should have clarified that as well...that there have been times when response times have exceeded 48 hrs (but not for a couple of months). I will try to remember the post that stated that in correct info...some time in the last month......

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Great Citizen / Super Citoyen

Re: FLASH SALE! Get your second month FREE when you activate!

Thanks everyone.  I will wait until tomorrow and try to contact them again. Is there more than one way to contact them?

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JFF
Great Citizen / Super Citoyen

Re: FLASH SALE! Get your second month FREE when you activate!

@amcgrath3 

Yes, you would qualify. 

 


@amcgrath3 wrote:

Hello!

 

I am a new customer and just activated my account last week, do I qualify for this?

 

Thanks.


 

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Mayor / Maire

Re: FLASH SALE! Get your second month FREE when you activate!

@Mimi33  The preferred way pm wants you to contact a moderator is via Simon explaining your issue to the moderators by clicking on (?) at the bottom right of your screen. My preferred method is thru a private message putting @Moderator_Team in the send to bar. Fill in subject bar. Explain the issue.  Include full name on acct, email, ph #, pin # and security question and answer for verification. I find the response the same but I've only successfully submitted via Simon once.