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Retired Oracle / Oracle Retraité

Re: Customer support during COVID-19 situation


@Naepalm wrote:

@Alan_K 

 

looking at what trudeau said today. Thinking this is probably going to go on until August or September. Is public looking into other ways to support customers maybe reaching out to the mother ship Telus...lol


Any carrier is always talking about new ways of doing things and to provide service to customers, especially during these times. Stay tuned. 

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Good Citizen / Bon Citoyen

Re: Customer support during COVID-19 situation

Thank You for staying open during these trying times.  God Bless Everyone!!😍 and stay safe!!!

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Good Citizen / Bon Citoyen

Re: Customer support during COVID-19 situation

Thanks for this update. I love the community support. I was having an issue this weekend and got answers right away. It far exceeded my expectations. 

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Good Citizen / Bon Citoyen

Re: Customer support during COVID-19 situation

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Mayor / Maire

Re: Customer support during COVID-19 situation


@JL1 wrote:

will you be doing something like this?

https://mobilesyrup.co m/2020/04/27/telus-koodo-two-months-free-wireless-service-health-workers/


Have not heard of any offers like that from PM for health workers.

Here is something on the announcement page from PM:

 

https://productioncommunity.publicmobile.ca/t5/Announcements/UPDATED-Public-Mobile-response-to-COVID...

 

Also 1 GB of data is half price at $15 right now as an add on.

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Great Neighbour / Super Voisin

Re: Customer support during COVID-19 situation

There is none!!!

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Good Citizen / Bon Citoyen

Re: Customer support during COVID-19 situation

Good to know 

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Mayor / Maire

Re: Customer support during COVID-19 situation

I also rec a very speedy reply which is quite amazing considering how poor Koodo support is at this time (and they are same reps right?)

 

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Great Neighbour / Super Voisin

Re: Customer support during COVID-19 situation

hello i try to port my number it didnt work because i had porting protection on my old account but now i removed it and they advize me to cancel first porting how can i do if i forgot my email and password i put here ?

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Mayor / Maire

Re: Customer support during COVID-19 situation

@monikoa  Did you use the same email as your community account?

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