Community

The current wording on when to contact a moderator seems to suggest customers have to consult the community forum and have an oracle or other member help decide first before contacting a moderator.  Generality all interactions that need investigating issues with an account such as suspension, disrupted service, payment problems will need the use of private messaging.  It is suggested that customers be directed to using private messaging for these types of issues.  This will help to speed up problem resolution.   ... View more

Going through the forum I see we can still give "Bravo's" email notification says we have received a Bravo.  The onsite notification says that username Kudoed your post.  You go into the Knowledge Base section and you can sort by Kudo.  It is a minor thing but is it a Kudo or a Bravo.  One standard term should be used and be consistent.   To quote one of the Oracles srlawren  "@ShawnC13 the nomenclature is a little inconsistent, but those two terms are synonymous in the community.  Hey, maybe there's another new idea idea you could post:  to pick either bravo or kudo and make sure it's being used consistently everywhere.  :)"   I had to look up nomenclature for the meaning but I agree!!  ... View more

While I appreciate Public Mobile's efforts to refresh the community with a new look and reorganisation of the forums, there is one important feature that is now missing from the new design that was previously available: the page containing the latest topics.     I know there is now a link to go to the latest posts, but there needs to also be a link to latest topics.  There is an important distinction between these two. Going to latest posts takes us to a list where every latest post is listed. That means that when a single active topic has just had a lot of posts, those all appear at the top of the list, possibly crowding out the previous topics from appearing on the first page. One or two active topics can easily monopolize the entries on the first page. Depending on the timing of when a new topic is posted, it could easily get pushed down quickly by posts to older, active topics even before members have a chance to see it. If we only have the latest posts page to work with, this can make it cumbersome to sift through in looking for other topics that have maybe not had as much attention. It might even cause us to miss a topic entirely. In the previous design, it was much easier to look through a page where all the latest topics appear by chronological order of original post, with the newest topics at the top, and each topic only occupying one entry in the list.   Additionally, the previous forum design gave us the ability to see how many replies have been made to each topic. Please bring this feature back. This was useful to know because the topics that have had few or no replies are where most members would naturally like to direct their attention first, to at least see if they can contribute. ... View more

I haven't really paid that much attention to the badges that we can earn.  I notice badges were offered for starting new threads in the community forum.  I suggest that be replaced by participation in threads whether started by one self our others.  If I don't really have any issues to bring up requiring resolution or my issues require use of private messages, I don't have any reasons to start new threads in the community forum.  That does not necessarily reflect on my level of participation.  I don't want to create threads just to earn a badge. ... View more

hi..   maybe we could open a section above "who is online" with an add-on saying " Which moderator of PM is online" ( who actually accepts private messages )...wouldn't that be easier then having to find which moderator is actually online and able to take on problems?   asking because of this problem: it shows moderators being online i.e Christopher_T but this moderator does not accept private messages....then i refer a new customer to the next available moderator Val_T...same thing...does not accept private messages .... it now appears that no other moderator is available to solve problems...meanwhile 6 posts back and forth and could not help other user....it would have been easier especially for new users to just see on the right side which moderator is online....and beneath that which user is online....the way how it is right now is confusing and always a little hassle to find out who's online....   ... View more

Recently I ordered 3 SIMs for my family members and I got an email notification stating that 3 SIMs were shipped, but today I just received one. Now I am wondering if the 3 were all shipped separately or, even though I ordered 3, they only shipped one.    It would be nice if the Email notification stated exactly how the SIMs were shipped thus clearing any doubts from a New subscriber. Or, if a user can only order one at a time, then there shouldn't be a dropdown to select the quantity in the SIM Ordering page.   Please make the process clear by providing as much information as possible.     ... View more

Public Mobile certainly NEEDS to have a DISCLAIMER that states If porting from Koodie/ Telus Prepaid, USE alternate email for Porting process to avoid the pitfalls of unsuccessful ports. Then, after Porting completes and Service up and running, that they can then change their emails to their preferred emails afterwards. What a disclaimer can do to help ppl avoid this classic trap ... View more

Public Mobile is probably spending more than $5 for express shipping,  I think.  Why don't we have a sim card distribution center/ pick up center in big cities?  So, People save lot of time and PM will save lot of money?    Thank you  ... View more

It looks like the forum login isn't properly secured (http instead of https).  Please investigate and fix on a priority basis so as to not compromise any user accounts.  Kudos to @texwood for discovering this. ... View more

I've noticed that making new posts or editing existing posts will sometimes remove proper formatting (paragraph spacing, pictures, links) and make it difficult to read the content as intended. This is true for Chrome browser in Android, I'm not sure about other environments. When using my phone, I always have to request the desktop version of the site before I edit my posts, otherwise I risk losing a lot of the formatting.   Mobile version:     Desktop version: ... View more

Hello PM folks, Following suggestions : 1. Community Landing page - Redudant banners: https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community Keep the one on top (above ask a question) and remove the second one. /html/assets/LandingPage7_bottom.jpg?9A584D536674E315EB3FCB056C0ABC17   2. Move latest topics / new solutions  from where it is now to below Community on the landing page.   3. Create sub forums within "getting started" call it "Port issues" . Under Port issues -> create sub-forums -> per carrier This will help people to complain/post/track issues and find solutions per provider rather than search/read through tons of redudant posts. Getting started -> Porting issues -> Carrier name > stickies for those carriers  and all threads. I am pretty sure this will also help archive legacy posts/sub-forums etc.   ... View more

Hi Community,    Currently, we have "featured topics", "latest topics" and "new solutions" before displaying the individual community sections on the front page. What I prefer is to replace the last two blocks with a single block having multiple filtering options, such as "latest questions" and "new solutions". If an answer has been selected for a thread, it will be displayed in the "new solutions" tab; otherwise, it will be presented in the "latest questions" tab. In this way, if wanted, community contributors can filter out questions waiting to be answered very easily.  ... View more

I have three phones I want to move to Public Mobile.  When I go to the home page and click the "Order now" button in the Order a SIM card section of the page, or click on "Order a SIM card" (near the bottom of the page) or click on Get Started then Order a SIM card, they all take me to the same page that accepts my credit card information and charges me $10 to ship me one single SIM card.  There should be an option to order multiple SIM cards and have them shipped out together for a single $10 charge.   Ken  ... View more

  I always do a search before posting to see if my issue has been addressed. As far as I am aware, search results come up in the order of most relevant responses. If I am posting something which was resolved, but has become an issue again, I would have to read through all posts, since there is no option to list hits in chronological order. I have seen other forums where one can specify how they want results to appear.  Since Public Mobile's primary support is through the online community, it would be great if members could specify how they want search results to appear. Examples would include: Most recent posts, most read posts, most relevant posts, most kudos on posts, etc... This would make searches more efficient, help members avoid double posting, and save members' time.    Mf ... View more

Set up a bot, like a viertual concierge.  A smart database, which is accessible via social media, PM website and PM mobile app.  I am aware that relevant experts can set up such a bot that will greet visitors and allow potential/existing customers to ask questions in normal conversational tone (spoken and/or typed).  And then come up with an answer for the question asked.  This would be a one-time big effort to set it up followed by relative ease in maintainance.     I see this working amazingly well with a fully featured Public Mobile app.. I am sure someone else already suggested the app idea.   ... View more

Edit: Looks like PM has added this feature in the lastest carrier setting update! Check out @luddite post below for details on how to update to the latest (version 28.3) carrier settings!    This is one of the biggest things I've noticed missing since switching over from Rogers. My iPhone used to be able to handle and group non-iPhone text messages together. Since switching to PM I now end up with multiple, separate, disjointed text messages from group chats I have going that include both iPhone and non-iPhone users.   I'm sure Telus supports this feature and while I am fully aware that PM is meant to be a discount brand it would be great to see this very simple feature supported by PM, too.   Fingers crossed! ... View more

Hey Guys/ladies   We need to get this resolved.  Please contat us today   Ken Hanson ... View more

I was thinking, What If PM had in Community a Folder that says Isuues solved or Resolved issues, so PPL know that the Issues has been solved, so PPL know that the person's issues has been resolved, and not an open ticket, to make things easier ... View more

Hi All,   I ordered my SIM Card on Nov 21 and it shipped Nov 22, but still haven't receieved anything in th email.  Is there a way we can get a tracking number or contact someone about getting a new one ASAP?   Thanks!   Alex ... View more