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Virtual customer service agent

Virtual customer service agent

Set up a bot, like a viertual concierge.  A smart database, which is accessible via social media, PM website and PM mobile app.  I am aware that relevant experts can set up such a bot that will greet visitors and allow potential/existing customers to ask questions in normal conversational tone (spoken and/or typed).  And then come up with an answer for the question asked.  This would be a one-time big effort to set it up followed by relative ease in maintainance.  

 

I see this working amazingly well with a fully featured Public Mobile app.. I am sure someone else already suggested the app idea.  

1 Comment
Jeremy_M
Retraité / Retired
Status changed to: Idea completed
 
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