Community

There have been a number of cases of people setting up their plan for text and/or data (ie no talk), and then buying LD minutes for the occasional call they want to make. And it makes sense that they think they can do that as the similar (reverse) situation of having a plan with no data but instead using a data add-on for occasional data is valid.  Anyway, yes PM has added a fine print note to the Plans page "Long distance add-ons require a monthly talk feature on the rate plan", which is good, but doesn't go far enough as it is pertty easy to miss. What PM really should do in addition is add an block that stops people from purchasing LD minutes if they do note have a talk plan.This could take the form of making the option not selectable (greying out) or an error message, etc (Since PM has no intention of providing the LD service without the talk plan, is it even ethical to sell it under that circumstance...?) ... View more

One plan only elligible: 90 day provincial calling, global texting, 6 GB data $120 and must be activated between August 22 - Sept 22/16.   Referree AND referrer receive a credit on their account:       a) for accounts activated before Jan 27/15 both receive $5       b) accounts activated after Jan 27/15 referree receives $5 and referrer the usual $1/30 days reward   Advertise by email blast to ALL account holders as of August 21/16.   Manage credits similarly to the Canada Post rebate. To receive the credits the REFERRER sends an email from their account email address to backtoschool@publicmobile.ca with their account number, and, the email address and account number of their referree. So, it's a manual operation that requires no back end programming and there is 90 days to clean it up since only the 90 day plan is elligible. This email must be received by Oct 15/16.   Suggest using account number to avoid the situation where customers elect to port, or choose, a different number while the rebate is being processed.   Generating ideas is SOOOO much easier than doing them!  ... View more

Hello everyone,   I am still quite new to Public Mobile, but have really enjoyed being a part of the community and look forward to being as active as I can in the future. Since a big part of PM at this point is to encourage community involvement and member-to-member support, it would be very helpful to provide an improved structure to the forum. While the Knowledge Base is a good resource, most of the information that I found most useful came from the problem solving posts that are scattered throughout the forum.   One way to rectify this would be to have community moderators who can move posts where they belong and encourage members to post in the designated areas. Additionally, reorganizing the sub-forums to include pinned posts explaining the topics that should be posted would be helpful (I know there is a post in the KB that explains this, but it would be helpful to pin that information under each category).   While there is quite an array of possible topics that members have questions about, it is certainly overwhelming to see so many categories, which often overlap with subject matter. For new members, this could make a big difference in getting the information necessary to have a good experience.   Finally, the protocol on contacting PM is not outlined very clearly at the onset - it is explained well by senior members in various posts, but including that information in each category and pinned at the top of the forum would be useful.   Since I am a newbie, I'd be interested to hear other ideas on how to make the forum more efficient and useful - especially for those who join to solve their problems and are just familiarising themselves with the culture of this community. ... View more

Send a welcome email to new Community registrants telling them this is a public forum and giving a warning about posting personal information. ... View more

Hi Public Mobile,   We had an instance today where someone misread their utilized data amount in the My Add-ons section of their overview page in self-serve following a renewal, and thought their data did not get reset:   http://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/quot-My-add-ons-quot-Data-not-resetting-after-renewal-period/m-p/140976/highlight/true#M14920   Upon closer examination, you can clearly see what's going on.  And it reminded me of a previous identical issue not long ago:   http://productioncommunity.publicmobile.ca/t5/Discussions/Urgent-Bad-internet-Add-ons-after-auto-pay-6GB-Data-5-293-6144/m-p/130632/highlight/true#M42698   I would like to see the data usage display be a bit clearer.  Here are two options that might help:   Option 1:  Add a "," separator, such as "1,296.441 / 12,288"   Option 2:  Add the ".000" to the available amount, such as "1296.441 / 12288.00"   Option 3:  Add a percentage used and/or percentage remaining in addition to the number, such as "10.55 % used;  49.45% remaining"   Any of the above could be combined, such as "1,296.441 / 12,288.00 - 10.55% used"   Option 4: this one is likely more work:  provide a graph (suggested pie graph) showing the amount used (the 1,296.441) as a slice out of the whole pie (the 12288.00).  This would give a graphical representation and help reduce misunderstanding.    In fact, option 4 could be combined with any or all of 1, 2, and 3 also.  In fact maybe it's a way of implementing.  Implement #1 and #2 right in the current text to increase readability, and then display the 10.55% over the slice used and the 89.45% over the slice remaining.     Thanks for your consideration! ... View more

When i first ported over to public mobile I lost my mobile data because I didnt even know I needed to add the APN. Had to borrow a friends phone to troubleshoot. Would be nice if public mobile included a little paper with the APN settings. They could make it cute like their other material with a little dude yelling "HEY follow these steps to make sure your data/internet is activated with your new sim! Or even print it on the back of the "credit card" the sim card comes in. Also a link to ios/android instructions on changing APN. Even a regular white paper would be ok to keep costs down, had some issues with my phone and had to do a reset. Forgot to write down the APN and was stuck with no data until i could get to someone to let me borrow their phone again. It was my bad for not writing it down but it could help so many people less techy than me to figure out a solution before they give up on or bash public mobile or even to keep them from having to come here or google for help. ... View more

I would love to see rollover data as a feature. Not necessarily to have it roll over indefinitely but at least the data from the last 1-3 billing cycles. ... View more

@Shazia_K and others.   Would it be a good idea to have the referral phone number shown on the activation confirmation page, as well as an individual account detail?   It looks like some people may have missed the referral bonus and some have trouble with referral bonus not applying. I have recently set up two accounts with the 1st account being the referral of the 2nd. It's been 2 days and my credit is still not showing.  Although I am sure I have entered the referral phone number properly, there's a glitch when I activate my 2nd account which I have to refresh the number picking page a few times and now I am left wondering if the referral detail is properly registered.    If I have the referral number shown on the activation confirmation, or in my second lines account, at least I can check if the info is registered properly and I can then take measure accordingly.   Shouldn't be that difficult, what do you guys think?   ... View more

After asking around in the Getting Started forum, the general consensus from a few long time Public users was that the automated system instructions played to incoming callers after hearing your personalized greeting can't be disabled.   These prompts sound similar to "press 1 to leave a call back number, press 2 to re-record your message, or hang up and your message will be sent" or words to that effect.   I find them redudant and unnecessary.  I hope that Public can alow users more options in the voicemail box setup so that those instructional prompts could be turned off.  ... View more

Instead of waiting 48 hours for a PUK via the "contact us" page, I suggest to provide the PUK in the account. ... View more

If it's easy to implement, prevent posts to threads older than 48 hours.  Post  banner above them "To improve responsiveness this thread no longer accepts posts. To continue click here: New Message.    These posts do not apeear under Latest Topics and are only visible to previous posters which severely limits chances of Community response. ... View more

Hi guys!   I believe PM need international roam services. I live in Windsor, Ontario. Detroit is very close to me. I go to there frequently. Recently I used PM instead of Wind. But I can't roam there. It's very inconvenience. I hope we can have a roaming service. It will be useful. Fido has a 5 dollar roaming service which is very good. Thanks. ... View more

Hi,   I noticed on the plans page that PM offers a $40 a month plan which includes 2 gigabytes of data. However, this is shown as "Looking for $40/month talk, text and 2G of data?" My immediate concern when reading this was that an inexperienced or unaware consumer might see this as not 2GB/gigabytes, but rather data at 2G speeds, which is not true since no carrier except Rogers Wireless operates a 2G network anymore. This should be changed to "Looking for $40/month talk, text and 2GB of data" for both a better appeal and less chance of losing customers who may not see that PM does indeed operate on a reliable 4G LTE network.    Thanks!   +img. attached ... View more

Another way to enhance communication between Public Mobile customers and the company would  be for Public Mobile sent out a quarterly newsletter This could be used to remind customers to visit the online community, inform customers of upcoming changes to service, plan changes, contests, staff changes, etc... The newsletter could be emailed and therefore would not cost much to implement. It could be very basic and would not take much time to create. It could follow a standard format that would make it quick and easy to compose.  It might help to avoid customer confusion, and help everyone deal with potential issues before they occur. Staff would not have to deal with so many customer complaints and it would lessen the time spent on fixing service/self serve errors. It would also help to further engage customers who are not actively involved in the Public Mobile online community.    Thanks, MF      ... View more

Hi, there,   I got referred to post any new ideas on this area.   I am using Public Mobile for my own small business, so it is important for me to include the cost when I am filing my tax (yes, every cent counts )   I understand Public Mobile is pre-paid service, but just want to make one suggestion.   When we pay for our service, can we get a quick e-mail / a summary showing the amount of money we pay, the service we pay (for example, 90 days plan), and if possible the hst# of Public Mobile.   We got receipt everyday for anything we pay for, even in a dollar store. Can Publick Mobile at least provide as simple as a Receipt of Payment   Thank you for your time.   Leo ... View more

It doesn't look like they will launch the fall 2016 promo again this year probably because of the issues with support and the system they had for a couple of months. They did gain a huge amount of customers, but that frustration sort of holding them back when they think about launching it again. They did launch an exclusive promo similar to the fall 2016 promo but limited to FM customers only. It seemed like a good idea to lower the new activation compared to many non limited activations at once. Later on, that battle did not turn out so well.   So i am thinking, if they really want to launch a hot promo like the fall promo but at the same time limit the new activation to keep the pace slow, how about launching similar plan for a few months exclusive to community members with some amount of post or bravos. Based on their activities, they can manually offer the plan. This will bring some new community members who will engage with others and potentially help others. We can all agree that so far 2017 was unpleasant and did not deliver what we all hoped for. They need a boost as of now to convince us the future it holds.  ... View more

Bringing this back up since now there is scrolling effect on iPhone X. It’s really not necessary that the carrier name needs to be so long. Public without the mobile would be sufficient. No other carrier name is so long. Rogers wireless just puts rogers in their carrier name and omits the wireless, same for Telus, Koodo, chatr, Virgin etc..  This is also a pain on other iPhones since the name takes up a lot of the status bar. This can probably be easily fixed with a carrier update.  ... View more

It would be nice if when you logged into your account for PM, you didn't have to separately log into the community section. There has to be someone capable of integrating that process.   Also, the timeout before you're logged out should be either longer, or changable in your account settings. It gets a little annoying having to re-log in multiple times. ... View more

Accepted Solutions are used to calculate reward levels and therefore you shouldn't be able to tag one of your own replies as an Accepted Solution.    There's a user that received one of the top badges this month that started 7 (mostly inane) different threads and accepted one of their own replies as the solution in each one over the last couple weeks. This allows users to game the rewards system and make themselves look more helpful than they actually may be. It's dishonest IMO.    If people can't be ethical on their own then PM should remove the ability to accept your own reply as a solution to your own post.    Sorry if this idea sounds petty. Kinda sad that I have to even suggest it to be honest.  ... View more