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youbme
Deputy Mayor / Adjoint au Maire
Status: Idea completed

Hello everyone,

 

I am still quite new to Public Mobile, but have really enjoyed being a part of the community and look forward to being as active as I can in the future. Since a big part of PM at this point is to encourage community involvement and member-to-member support, it would be very helpful to provide an improved structure to the forum. While the Knowledge Base is a good resource, most of the information that I found most useful came from the problem solving posts that are scattered throughout the forum.

 

One way to rectify this would be to have community moderators who can move posts where they belong and encourage members to post in the designated areas. Additionally, reorganizing the sub-forums to include pinned posts explaining the topics that should be posted would be helpful (I know there is a post in the KB that explains this, but it would be helpful to pin that information under each category).

 

While there is quite an array of possible topics that members have questions about, it is certainly overwhelming to see so many categories, which often overlap with subject matter. For new members, this could make a big difference in getting the information necessary to have a good experience.

 

Finally, the protocol on contacting PM is not outlined very clearly at the onset - it is explained well by senior members in various posts, but including that information in each category and pinned at the top of the forum would be useful.

 

Since I am a newbie, I'd be interested to hear other ideas on how to make the forum more efficient and useful - especially for those who join to solve their problems and are just familiarising themselves with the culture of this community.

6 Comments
Jeremy_M
Retraité / Retired
Retraité / Retired

@youbme

 

Great suggestion! Thank you for pointing this out!

 

Cheers!

youbme
Deputy Mayor / Adjoint au Maire

Thank you @Jeremy_M!

 

Also, in the last week I've noticed that improved community moderation could really help organise tickets that are opened for activation issues. There have been quite a few times where new members post their problems into existing topics, which could potentially lead to their issues being missed by others or cause unnecessary confusion for problem-solving.

dennchipp
Good Citizen / Bon Citoyen
Great post. Completely agree that 'protocol on contacting PM' is not outlined clearly from the outset. When and why to contact PM can be found in the forum, but, I just posted a note suggesting that PM let us know on the activate page to contact them immediately when certain things happy on sign up. Otherwise, we're stuck troubleshooting or searching the forum to fix something only PM can fix.
youbme
Deputy Mayor / Adjoint au Maire
Thank you @dennchipp! Sorry for not responding sooner, I completely missed your comment. One of the big things I'm seeing now is around community moderation - simply to help move and merge posts to keep things efficient. Particularly during spikes of issues coming up, it would be helpful.
Status changed to: Yes, but not yet
Igor_M
Retraité / Retired
Retraité / Retired

Hey @youbme,

 

Thanks for submitting your idea! Our team is currently working on cleaning up our Community categories so that our members will find it easier to navigate and get answers to their questions more easily. 

 

Also, since you've posted this idea we have introduced our Community moderators who can move posts and are doing a great job at keeping things clear and organized!

Status changed to: Idea completed
Brooke_C
Retraité / Retired
Retraité / Retired

Hey @youbme and those that Bravo'd this idea,

 

Thanks for this feedback. We incorporated this into the update that we made in our Community today. To check out all the Community changes that took place as a part of this update, check out THIS Community Announcement. 

 

We are also working towards making the Knowledge Base better, and have moved it up so it one of the first things when you browse the Community. The idea is that it will be the one stop shop for support pages on topics that members usually have questions about, and that it will grow over time as new questions crop up. We realize that some useful articles are scattered throughout different forums, so we will eventually be cleaning this up and moving them to the Knowledge Base.

 

Also, I'm not sure if you have read THIS article on how to contact moderators yet, but I would highly recommend it and encourage you to share it with others Smiley Happy Thanks again for you ideas! 

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