Hello everyone,
I am still quite new to Public Mobile, but have really enjoyed being a part of the community and look forward to being as active as I can in the future. Since a big part of PM at this point is to encourage community involvement and member-to-member support, it would be very helpful to provide an improved structure to the forum. While the Knowledge Base is a good resource, most of the information that I found most useful came from the problem solving posts that are scattered throughout the forum.
One way to rectify this would be to have community moderators who can move posts where they belong and encourage members to post in the designated areas. Additionally, reorganizing the sub-forums to include pinned posts explaining the topics that should be posted would be helpful (I know there is a post in the KB that explains this, but it would be helpful to pin that information under each category).
While there is quite an array of possible topics that members have questions about, it is certainly overwhelming to see so many categories, which often overlap with subject matter. For new members, this could make a big difference in getting the information necessary to have a good experience.
Finally, the protocol on contacting PM is not outlined very clearly at the onset - it is explained well by senior members in various posts, but including that information in each category and pinned at the top of the forum would be useful.
Since I am a newbie, I'd be interested to hear other ideas on how to make the forum more efficient and useful - especially for those who join to solve their problems and are just familiarising themselves with the culture of this community.
