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MF
Great Citizen / Super Citoyen
Status: Brand new

Another way to enhance communication between Public Mobile customers and the company would  be for Public Mobile sent out a quarterly newsletter This could be used to remind customers to visit the online community, inform customers of upcoming changes to service, plan changes, contests, staff changes, etc... The newsletter could be emailed and therefore would not cost much to implement. It could be very basic and would not take much time to create. It could follow a standard format that would make it quick and easy to compose.  It might help to avoid customer confusion, and help everyone deal with potential issues before they occur. Staff would not have to deal with so many customer complaints and it would lessen the time spent on fixing service/self serve errors. It would also help to further engage customers who are not actively involved in the Public Mobile online community. 

 

Thanks,

MF 

 

 

4 Comments
BrrMcGrr
Great Citizen / Super Citoyen

I would have to agree with this idea, this would enhance the brand name. Communication is the key. Not all members know that they can post ideas online. Suggestions are what makes a company great.

 

I hope to see this in the future.

Status changed to: Under Consideration
Brooke_C
Retraité / Retired
Retraité / Retired

Great idea @MF! We have been thinking about something similar where we would host quarterly community meetings online. Details on how it would work still need to be ironed out. Stay tuned for more information! 

MF
Great Citizen / Super Citoyen

Thanks to everyone for the positive response to my idea. I'm still hoping to see a monthly newsletter! I was wondering if there has been any progress on this since it was mentioned that it was something the mods were considering.  

 

Thanks, 

MF

Status changed to: Brand new
David_J
Public Mobile
Public Mobile
 
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