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Great Citizen / Super Citoyen

Re: Suspended

how to send a service ticket 

Highlighted
Great Citizen / Super Citoyen

Re: Service tickets

How to send a service ticket 

whats the email

my account suspended 

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Great Citizen / Super Citoyen

Service ticket

Where to send a service ticket 

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Mayor / Maire

Re: Service ticket

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.
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Mayor / Maire

Re: Service ticket

@dkai12 You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: 
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

 

 If this fails, contact the moderators and ask them to apply payment and to reset your service. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .

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Mayor / Maire

Re: Service ticket


@dkai12 wrote:

Where to send a service ticket 


Create a moderator support ticket for help using the ? button at the right side bottom corner of this page.

1. Tell SIMon what is the issue (important)
2. Ask for "moderator"
3. SIMon will give your 2 choices. Click on the "Account-specific question"
4. Then, click on "No, I want a human"
5. Click "Submit a ticket"
6. Follow instruction to create support ticket.
7. After submitted a ticket, members should check their private message SENT folder for their ticket which they just created.
If you cannot find your ticket in your SENT box, You did not create your support ticket yet. Also monitor your INBOX for any reply from moderator.
Click the envelop icon at the top right corner to access your private message mailbox.


You can also enable email notification after receiving a private message at your INBOX.
My settings --> PREFERENCES --> Private Messenger --> enable "Receive email notifications for new private messages' --> Save

 

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Great Citizen / Super Citoyen

Re: Service ticket

I’ll try

 

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Mayor / Maire

Re: Service ticket

@dkai12 contact moderators by clicking ? bottom right corner ask Simon to speak to a human this will help generate a ticket to speak with the moderators response time is 2 to 48 hours also change password for your account good luck!!

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Great Citizen / Super Citoyen

Re: Service ticket

I’m trying 

Highlighted
Great Citizen / Super Citoyen

Re: Service ticket

need help