@JennyJ wrote:
Trying to redeem points for $15 off my bill and tells me that my and my husband‘s accounts are suspended and to contact public. We are paid in full, credit card is attached to our file and we’ve never missed paying a bill. Have submitted a ticket but wondering if this is a problem since it’s two of our accounts? It could be more as my daughter and son both have accounts also with public, but I have not checked their accounts.
@JennyJ , please check your account section to see if it shows that your services are active. Can you make & receive phone calls, send & receive text/MMS messages? I ask due to on my rewards page it shows that “Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number..” but my account page it shows it’s active which it should due to I paid this month on April 12. I can make & receive phone calls, send & receive text/MMS messages!
I have submitted a support ticket to report this issue on my account.
Edit: A CS_Agent responded back stating that it was a display issue on my rewards page & fixed it for me. Now it is showing up correctly!
