Sorry to hear about this.
You need to add the name of the Rogers account in order to be able to port. If you are still having trouble,
can you send me the number as well as the Rogers account # by private message ?
@helloPM actually I think I ran into this trying to port a friend over from Telus a couple of days ago.
Start over, enter your phone number, and then make sure you check the "i am authorized to transfer this number" checkbox (the actual text may be slightly different but it's the checkbox right below the line where you enter the phone number. Check this box before you click the button to check eligibility. That seemed to have resolved it for my friend, as the second attempt worked.
I did it again, following @srlawren instructions, and got further this time - was able to submit the wireless transfer request form.
I was able to supply all fields, though I was uncertain about what "Alternate Phone:" referred to.
But when I submit the request it says 'We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.', so I have DM'ed to @Mary_M.
Thanks for the help.
Alternate phone number is a required field; it can be any active Canadian number. In theory, I think it may be used to confirm your id, or reach out to you.