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Woke up this morning to a successful port.  Thanks to everyone for your replies and help.

Yes, I have replied to the MODS.  Thanks for the replies.

Yes, I have been restarting our phones regularly.  No change.

Basically it's working on the new number attached to the PM SIM.  Porting in my old number from Koodo to PM has failed. 

PM SIM is active on both phones.  Can make, receive calls, texts etc.  Handsets are unlocked.  Have not had any reply on my PM to mods.  Port still pending... Not having someone to call when things like this happen is an eye opener.  Think I may have...