@bruceb what was the error?
Since it sounds like you might have multiple PM accounts, with the current My Account, it is best to use Incognito mode so the browser won't get confused with the different logins on the same site
or try to login from a different device, and also use Incognito mode there
@bruceb - can you try a different device or web browser? Also perhap open a tab in incognito mode and try that way.
Is your wife's account active within 90 days; you can check the status by call 611 on her device.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
EDIT, your card was hacked? was it due to a charge you say from public mobile? If so, this tends to disable any account with these cards attached to it. So if this is the case for sure contact CSA.
If this was an unrelated charge to public mobile, then yes you simply need to get the new card update on your My Account or with a CSA.