01-27-2023 07:30 AM
don't know why but wont let me sign into my wife's account so I can change credit card as ours was hacked, cant even get ticket for them to contact me, thanks bruce
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01-27-2023 10:49 AM
Maybe your wife doesn't want you to access her account .. Why not simply ask her to update her account??????
01-27-2023 09:47 AM
hi were different emails used for each of the accounts?
after resetting the password the important step one needs to take is to make sure to open an incognito or private tab and then login with the new password.
01-27-2023 09:31 AM
even changed passwords and still wont let me in, wont let me into my grandsons account either, maybe time to change where a human being can fix problem,
01-27-2023 09:28 AM
wont let me into my wifes account no matter what i do, even changed passwords, wont let me into my grandsons account either, maybe time to go where people on telephone will rectify the problem
01-27-2023 09:11 AM
@bruceb what exact error you got? and you cannot even signon? or you signon and then not receive 2FA text/email?
01-27-2023 09:08 AM
tried and didn't work.
01-27-2023 09:08 AM
tried and didnt work
01-27-2023 08:04 AM
@bruceb what was the error?
Since it sounds like you might have multiple PM accounts, with the current My Account, it is best to use Incognito mode so the browser won't get confused with the different logins on the same site
or try to login from a different device, and also use Incognito mode there
01-27-2023 08:01 AM - edited 01-27-2023 08:03 AM
@bruceb - can you try a different device or web browser? Also perhap open a tab in incognito mode and try that way.
Is your wife's account active within 90 days; you can check the status by call 611 on her device.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:
EDIT, your card was hacked? was it due to a charge you say from public mobile? If so, this tends to disable any account with these cards attached to it. So if this is the case for sure contact CSA.
If this was an unrelated charge to public mobile, then yes you simply need to get the new card update on your My Account or with a CSA.