Community

johnpb_421 · ‎10-17-2023

Hi, can I set op voice mail on my phone and if so how do I go about setting it up?

dust2dust · ‎10-28-2023

You're right, I did not give the full number. I was referring back to the full number provided by the other user.

johnpb_421 · ‎10-28-2023

You did not give me the full number to dial. Will try later today.

My account is active with minutes available.

I am in Ontario and in Canada.

I can make calls.

dust2dust · ‎10-27-2023

So we're exactly clear just in case...you dialed 1-778-580-4001? Is your account active? If you're on the $15 plan do you still have minutes available? Are you remotely possibly on an old provincial plan and not in BC? Are you able to call other numbers? Are you in the states?

johnpb_421 · ‎10-27-2023

When I dialled the 778 number, I got a recorded message " Hi Public mobile here, your call cannot be completed as dialled, please check your number and dialled again"

dust2dust · ‎10-26-2023

What "did not work"? The 778 number or the ## code?

hTideGnow · ‎10-26-2023

HI @johnpb_421

you submit a ticket with agent yet? Since it could take an hour or two for them to reply, submit first while you trying other tricks

johnpb_421 · ‎10-26-2023

did not work

dust2dust · ‎10-25-2023

Manually dial the 778 number then enter your number and see how far you get. You might need to reset the password in the account or try your 10 digit phone number as a password.
Then also dial ##002# to reset call forwarding (that voicemail uses).

hTideGnow · ‎10-25-2023

HI @johnpb_421

time to ask agent to refresh the VM on the system for you, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

johnpb_421 · ‎10-25-2023

I tried the options given but none worked

hTideGnow · ‎10-17-2023

HI @johnpb_421

what phone do you have?

usually you can try to click Reset All networks and the voicemail key will be programed for you

If it is still not programed, go to dialer app, click settings, look for voicemail and program this number yourself

1-778-580-4001

or any number from here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/...

HALIMACS · ‎10-17-2023

Here’s info which may be of assistance @johnpb_421 :

https://www.publicmobile.ca/en/ns/get-help/articles/voicemail-faqs

HALIMACS · ‎10-17-2023

@johnpb_421

press and hold the number 1 key and you should be able to call your voicemail to set up.

Your voicemail password can be accessed and updated on your self-serve account under your profile tab.