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unable to make phone call

Great Neighbour / Super Voisin

I can not make a phone call or receive one for a week. i do not have outstanding on the pay balance, my account is active. I still have 98min unused. It made a lots of inconvenience for my daily routine. can someone help with it. Thanks.


Mayor / Maire


just to make sure you still have some calling minutes..log in on your laptop and try this...





if you find you've run outta minutes, you can either wait until next renewal when you get another 100 minutes. OR get the $5 / 500 minutes of Canada wide calling add-on. OR upgrade to plan with unlimited Canada wide calling mins.

Mayor / Maire

HI @phoenixflying88   how about Mobile data and text? 


do you have another phone to test the sim card?






Look like you could be be impacted by the VoLTE enablement.  

Try this first, power down the phone for 5 mins and power up again and test


if still nothing work, open ticket with PM support and they can refresh your account and resolve the issue

Please open ticket with PM support using Chatbot:


1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there




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