04-11-2024 04:36 PM
I am unable to make payment online, it does not accept my ZIP, although it says US- CAD addresses I provide my US card with US zip but the postal code/ZIP field only allows postal code as it expects the space after 3 characters.
Tuesday
I have been paying a Public Mobile bill using a U.S. bank issued credit card for the last 2 years. My card is expiring so I had to update the payment method with the new card, which is also a U.S. bank issued card. But I'm having the same problem, as it won't accept a U.S. zip code. I tried entering a valid Canadian postal code, but it said to "try again later". Please fix the problem, PM.
04-16-2024 02:47 PM
HI @Frosty7
from the design of the interface, there is no way to enter a US zip code. Many have similar question and problem to use US credit card.
Best to ask support agent for clarifying. if you are already a PM subscriber, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If you don't have a My Account yet, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-11-2024 04:51 PM
Hello
This is what is says on your website
04-11-2024 04:41 PM
@Frosty7 sorry, while US card is allowed, it has to tir with a Canadian address
if you don't have a credit or Visa Debit card linked to a Canadian address, you can either pay by voucher or by prepaid credit card. Both can be purchased in SDM/711/London Drug/Shell