unable to make payment

[Frosty7]

I am unable to make payment online, it does not accept my ZIP, although it says US- CAD addresses I provide my US card with US zip but the postal code/ZIP field only allows postal code as it expects the space after 3 characters. 

[Kelly12399]

I have been paying a Public Mobile bill using a U.S. bank issued credit card for the last 2 years.  My card is expiring so I had to update the payment method with the new card, which is also a U.S. bank issued card.  But I'm having the same problem, as it won't accept a U.S. zip code.  I tried entering a valid Canadian postal code, but it said to "try again later".  Please fix the problem, PM.

[hTideGnow]

HI @Frosty7 

from the design of the interface, there is no way to enter a US zip code.  Many have similar question and problem to use US credit card.

Best to ask support agent for clarifying.   if you are already a PM subscriber, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If you don't have a My Account yet,  you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[Frosty7]

Hello 

This is what is says on your website

[softech]

@Frosty7 sorry, while US card is allowed, it has to tir with a Canadian address

if you don't have a credit or Visa Debit card linked to a Canadian address, you can either pay by voucher or by prepaid credit card. Both can be purchased in SDM/711/London Drug/Shell