resume my account

[Kumar4]

hi Team,

i logged in after few months when i login to my account i am not able to see my subscription or anything why? how do i pay to resume my services? i dont want to lose my number please check and let me know 

[hairbag1 · Accepted solution]

@Kumar4 

when was the last time you had service ? If your PM account as Suspended for 90 days or more, your account has been deactivated. Now you'd need a new sim to start a new account if that's the case.

[Kumar4]

Thanks @Handy1  for sharing the link to send private message to cs_agent i have sent it and wating for response

[hTideGnow]

hi @Kumar4 

login to My Account first, check if account is suspended.  if it is , then use this link to make payment

https://myaccount.publicmobile.ca/en/account/payment/funds/card

and the 6UT1 problem could because your account  is suspended

[Kumar4]

when i click on My account it just shows shop Subscrition plans link nothing else why i am not able to see my plan and subscribe it?

[Handy1]

@Kumar4  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Kumar4]

also when i call the number i get to hear "6UT1 the number not in service"  message please advise 

[Kumar4]

when i call *611 to check its not even calling that number, what are my alternative options please

[Kumar4]

this link is not helping after i click the it gets me to link https://publicmobile.ca/en/on/ and i still dont see the subscription yet 😞

[Handy1]

@Kumar4  

please use this link to load funds and trigger the renewal

https://myaccount.publicmobile.ca/en/account/payment/funds/card

another option is buying payment vouchers from shoppers drug mart /7-11/ shell gas station and load the funds *611 to resume services  right away . And you will keep same phone number and plan no worries 

[hTideGnow]

hi @Kumar4 

is the account showing suspended?

use this link to add enough fund to resueme service

https://myaccount.publicmobile.ca/en/account/payment/funds/card