15 hours ago - last edited 15 hours ago by computergeek541
hi Team,
i logged in after few months when i login to my account i am not able to see my subscription or anything why? how do i pay to resume my services? i dont want to lose my number please check and let me know
14 hours ago
when was the last time you had service ? If your PM account as Suspended for 90 days or more, your account has been deactivated. Now you'd need a new sim to start a new account if that's the case.
14 hours ago
Thanks @Handy1 for sharing the link to send private message to cs_agent i have sent it and wating for response
14 hours ago
hi @Kumar4
login to My Account first, check if account is suspended. if it is , then use this link to make payment
https://myaccount.publicmobile.ca/en/account/payment/funds/card
and the 6UT1 problem could because your account is suspended
14 hours ago
when i click on My account it just shows shop Subscrition plans link nothing else why i am not able to see my plan and subscribe it?
14 hours ago
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
14 hours ago
also when i call the number i get to hear "6UT1 the number not in service" message please advise
14 hours ago
when i call *611 to check its not even calling that number, what are my alternative options please
14 hours ago
this link is not helping after i click the it gets me to link https://publicmobile.ca/en/on/ and i still dont see the subscription yet 😞
15 hours ago
please use this link to load funds and trigger the renewal
https://myaccount.publicmobile.ca/en/account/payment/funds/card
another option is buying payment vouchers from shoppers drug mart /7-11/ shell gas station and load the funds *611 to resume services right away . And you will keep same phone number and plan no worries
15 hours ago
hi @Kumar4
is the account showing suspended?
use this link to add enough fund to resueme service
https://myaccount.publicmobile.ca/en/account/payment/funds/card