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02-04-2023 01:37 PM - last edited on 02-04-2023 02:47 PM by computergeek541
how come I cannot use data when I am outside
on my account
it shows that
250 MB at 3G speed
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03-06-2023 09:01 PM
yes it shows 0 MB left
but I am in new cycle now
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02-04-2023 03:25 PM
@yx1997 You do have data enabled on your phone right? Also you haven't set data limit on the phone?
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02-04-2023 02:13 PM
Public is self service. There’s nobody to talk to. Everything is done online. You can check your data usage by checking your account. Use the search bar, the community or contact a moderator to get this resolved.
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02-04-2023 02:06 PM
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02-04-2023 02:05 PM
Log in to your account and confirm you really have data available to use.
Reboot your phone (turn off, wait a while, turn on).
You can contact agent in this ways:
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.
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02-04-2023 02:02 PM
@yx1997 Check here if using phone to sign into self serve
Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in
For most up to date account info
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02-04-2023 02:00 PM
Hi @yx1997 depends on the type of phone
what phone you have?
but you have 250 Mb only, could have used up. The site has cache problem Please login using Incognito/Private/Secret mode again and check the usage
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02-04-2023 01:56 PM
where to check it
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02-04-2023 01:56 PM
@yx1997 check your other thread, we suggested you either use Incognito mode to login again or use the refresh spinner to confirm the current usage, you tried that?
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02-04-2023 01:55 PM
who can I call or how can I contact customer service
because I cannot use data outside, it is very weird.
my Current Plan Cycle: Feb 02, 2023 - Mar 04, 2023
how come I cannot use data? who can I speak with about this issue
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02-04-2023 01:41 PM
@yx1997 wrote:how come I cannot use data when I am outside
on my account
it shows that
Data Usage250 MB at 3G speed
0.00 MB used
@yx1997 - while in your My Account click the button below.
Do you still have data left after clicking it?
If you have data left, then ensure you have data turned on in the settings of your device.
You may also try to:
- restart your phone
- toggle into and out of airplane mode
- try your SIM into another phone to see if data works
- perform a Reset of the device's Network Settings
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02-04-2023 01:38 PM
@yx1997 you can be reading cached old page earlier.
Please login My Account again using Incognito mode to confirm the data usage.