plan upgrade - will I lose promotion?

[pancha]

I have a 5gb plan with 3g + an unlimited 2gb promotion that was available when I signed up with Public Mobile. If I upgrade my plan to a 4 or 6 gb plan with 4g, will I lose the additional 2gb promotion?

Thank you.

[darlicious]

@J_PM 

Looks like I am behind the times....apologies.

[pancha]

yes, I've been pleasantly surprised by their customer service, they will keep me us a client for long!

[softech]

@pancha you are lucky!!!!

and I hope we didn't get the first Agent in trouble..lol

[dust2dust]

That's honourable of them. Yes we heard from a higher up company person that the promo would not transfer from 3G to 4G. I guess this agent got the memo.

[pancha]

important update! I replied the agent asking for the upgrade and they answered that the other agent had made a mistake telling me that, and you're supposed to lose the bonus if you change your plan. But that they would honor what they told me first.

[softech]

@pancha   glad you got the clear confirmation.   Please keep the message as a proof , just in case  🙂

[pancha]

Yes, this was their reply:

If you upgrade your current $40 plan @ 3G to any 4G plan, you will keep the promo.

If you have more questions, please don't hesitate to contact us.

[softech]

 @pancha 

Did you open ticket with PM Support and confirm?  What did they say?

[hTideGnow]

HI @pancha   Please be really careful

this is an example: from:

https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-next-6-mon...

Bonus data will expire if the account becomes inactive or the rate plan is changed. 

and basically all 2GB bonus promo has this

Don't trust us, we are only customers like you.  Trust CS Agent.  Message them and ask.  If any agent say you can change plan without problem, you have that as a proof in case there is argument

[Korth]

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@Timer wrote:

@pancha 

Check this link

Solved: Switching Plans and Previous Promos (publicmobile.ca)

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I would also check the announcement thread related to the specific promo. And all the fine print in Self-Serve "Plan Details". Sometimes they explicitly define conditions, restrictions, and options attached to the promo bonus.

[dabr]

@pancha   Upgrading plans shouldn't lose you your promo data.  We've had one customer who has asked CSA and got confirmation that they won't lose their promo in this thread:  https://productioncommunity.publicmobile.ca/t5/Get-Support/Switching-Plans-and-Previous-Promos/td-p/...

edit: however, I would get confirmation first by submitting a ticket or private messaging CS_Agent here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@pancha   very likley you will loss it

All those  extra 2GB activation bonus has a term saying you will loss it if you change your plan.  We heard people loosing that even with a plan upgrade

And, we are just all customers here and try to advise to our best knowledge, so,  I suggest you to open ticket with PM Support to get an official response

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[Timer]

@pancha 

Check this link

Solved: Switching Plans and Previous Promos (publicmobile.ca)