payment method

[rose_rose]

I need to change the payment method, but I can't log in to the account.

[hTideGnow]

hi @rose_rose 18554PUBLIC .  if it cannot find your account, that is another confirmation that your account closed and nothing to worry

[rose_rose]

Thx, 18854 number is not working, do you have another no.?

[hTideGnow]

hi @rose_rose any number ported out, the account would be closed immediately and hence you cannot login My Account anymore.  With account closed, PM won't change you again. Just monitor your credit card in case 

[rose_rose]

Is it why they say (Get stared)?

[rose_rose]

Is it why the said to me (Get started)?

[rose_rose]

I downloaded the app, and they said: get started with public mobile".

I changed the service to a different company, and I just want to stop Public mobile from withdrawing the monthly account.

[hTideGnow]

hi @rose_rose if ported out, account would have been closed and hence cannot login. It is ok , PM won't charge you again

[Handy1]

Wrong info

[rose_rose]

I tried many times to log in but no way. I changed my number to a different company and I need to stop Public Mobile to withdraw the monthly amount

[hTideGnow]

hi @rose_rose what error?

if you cannot get 2fa code, click Didnt Receive Code? and then Send email

if still not logging , submit ticket with agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@rose_rose  Try incognito private mode or use the app instead 

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription