payment made but services not started

[jyot]

Today i make the payment because my data was over. i repurchase the plan that payment was due on 21 feb. but my mobile net still not working

[esjliv]

@jyot  - You have options to get services you want going. Others are providing helpful information, but perhaps there is some confusion?

Simply adding $'s to your account will not provide any services you are out of (data or minutes) before your plan renews.

So -

1- buy a data addon with that money you added to your account, or

2-change your plan (up or downgrade), then select to change plan immediately (as long as you have enough $'s in your Available Funds area, or

3-Contact Customer Support (by methods already provided in this post, by @softech to renew your current plan early....but note, you will NOT get prorated any of the amount of your current cycle you are in.

It sounds like you went the Addon method, good, okay..do you see the addon listed under your overview section in your Self Serve account, listed under this area:

If you see it listed, you added it successfully.

If you do not see it listed, then you must go back to the 'Purchase Add-ons" and select what you want to add.

That message about 'sign into network' sounds like a wifi prompt, maybe?

[softech]

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@jyot wrote:

I go for add on data but still its not working. the notification poped up on my mobile to sign in network

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@jyot So, you completed the loading of fund and purchase of data add-on?  I don't quite understand what you meant by "the notification poped up on my mobile to sign in network" . 

Can you make phone calls ? you still just have problem with the using of data?  If you have problem with using the data, check if you did purchase the data or just loaded the fund.  Buying add-on is a 2 steps process, many people just loaded the fund and missed the fact that they have to go back and purchase the data

[pkaraa]

@jyot did you add money to your account or purchased the add-on too?

Did you reboot your device after the actual purchase of the add-on?

Did you change your plan ... that too from the next renewal date or right away?

Public is prepaid. 

[AE_Collector]

Which did you do:

1- repurchased your regular plan a few days early (which means that you contacted a CSA and had them restart your plan after you added the required funds)

OR

2- logged into your self serve account added the required funds and then purchased the add-on, either the 200MB or the 1GB data add-on. If you did this but did it in reverse order, “purchased add-on” and then added funds when directed to…you didn’t actually buy it. Since everything here is Prepay, you had to go back to add funds and THEN select the add on. Your added funds are likely still sitting there in your available funds and if you don’t buy the add-on before renewal the $ will be used towards your renewal.

AE_Collector

[AE_Collector]

Doesn’t seem that you’ve had enough time to carefully consider things if you went from adding funds to wanting to leave all within a few hours. Hasty decisions frequently result in wasted money unfortunately. (No idea what the other topic is about, just commenting on this one)

AE_Collector

[hTideGnow]

HI @jyot   as confirmed by other members, PM is a prepaid service and hence won't provide refund.  

The money will stay in your account for next renewal.

I was reading your other posts and sound like your are considering leaving PM.   Please remember your account has to be active to port the number out.  Also if you leave PM, your account will be closed and you will lost you money.   

[Meow]

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@jyot wrote:

Today i make the payment because my data was over. i repurchase the plan that payment was due on 21 feb. but my mobile net still not working

---

Topping up account  before renewal date will not give you more data. Only add-ons will provide that.

Purchasing an add-on after logging in into your PM account is a two-step process. You need to load funds first and then purchase add on.

1. Add funds to your PM account: Any funds to buy add-ons come from your balance, so manually add funds to your available balance first.
2. Buy Add-On: You will actually buy the add-on after you add funds to your account or else you won't have funds to actually buy the add-on. Funds to buy add-on come from Your account (after adding funds in step #1) and not directly from your credit card.

[benfatto]

Normally cannot get a refund. However, if you're moving to Telus or Koodo it worth the effort to contact the CSAs with a request. 

[Yummy]

So you accepted your own message as 'solution'??? Very interesting as it is NOT a solution.

PM is great company with amazing customers-support-customers support.

Just because something went wrong with your account there is no need to be so much upset. If you give as a change to help you out everything will be resolved.

Last assistance resort are agents which are prompt to respond most of the time.

[Anonymous]

 @Lieux : The customer has another thread.

[Lieux]

@jyot  Do you have any problem we can help you with? 

[Anonymous]

 @jyot : Ok. So let's review. You deposited some money. You bought a data add-on with that deposited money (it's two steps to buy an add-on). Do you see that add-on under your My Data & Add-ons of your overview page? If so then maybe try a restart of the phone. Edit: if not then go and do the actual add-on purchase using the money you deposited. Evidently your data worked before you ran out so that's not it. And of course you turned on your data.

[Yummy]

PM is prepaid service and any money deposited are not refundable unless PM by accident double charges you.

[jyot]

i go for add on

[jyot]

I go for add on data but still its not working. the notification poped up on my mobile to sign in network

[softech]

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@jyot wrote:

if i port my sim the money i added in this account will be adjusted with the other ported service provider?

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@jyot  Of course not  😞

where you are going to port out to?

But why?  just because you don't have enough data and you decide to port out?

[Anonymous]

 @jyot : No.

Seriously...are you this peeved? You have options available to you.

[jyot]

if i port my sim the money i added in this account will be adjusted with the other ported service provider?

[Anonymous]

 @jyot : Port out your number before the 21st and then do a chargeback on your card. Good luck with that though.

So you didn't like the idea of buying an add-on? You didn't really realize that this place was not pay as you go but rather a 30 day term of services?

[jyot]

let me know how to get back the money that i paid

[jyot]

I don't want to continue with public mobile. please let me know how can i get back my money that i added in the account

[LeePublic]

Sorry, no refunds except in rare cases, you'll have to wait 3-4 weeks for the refund to process.

[softech]

@jyot   did you just loaded the fund into the Account?

If you data is all used up and you would like to start the new cycle earlier, you cannot do so, yourself, you have to engage PM Support and have them to process an early renewal.

Please check if the fund you put in today is still as Available fund on My Account, if so, then it's good, the fund is there but not used yet.  Please open a ticket with PM Support for early plan renewal

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Anonymous]

Do you still see the money you paid in your Available Funds? Or did you do an immediate plan change? You can't actually renew a plan early without CSA assistance.

So if you still see money then i would suggest buying the 1gb data add-on to tie you over the next couple days until your normal renewal. Then that add-on will step back and stay on your account until needed again.

[jyot]

I no longer want to continue with public mobile services. How can i get back my money that i added today.