overpaying

[Ruthellen]

I accidently paid twice and would like to get that second payment returned to me.  How?

[BKNS27]

@Ruthellen 

Note that extra payment will remain in your account as credit to pay your next month bill. No money is lost…amount will be in your account.

[Chalupa_Batman]

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@Ruthellen wrote:

I accidently paid twice and would like to get that second payment returned to me.  How?

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Hello @Ruthellen 

If you did indeed overpay, you can reach a CS agent and request a credit to your account.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[eddieO]

@Ruthellen for account and billing issues you will need to reach out to a support agent.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Dunkman]

@Ruthellen 

You would need to contact customer service agent.  However, it will take about 2-3 weeks for a refund on credit card.  It is usually easier just to leave the available funds until your next payment date.  Ie. you won't need to pay the next payment cycle.