- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 11:37 AM - edited 01-06-2022 03:26 AM
My account is being double charged every month. How do I get that fixed.
Solved! Go to Solution.
- Labels:
-
Payment
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:39 PM
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
- you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
- You’ll need to be logged in to your Community account for the link to work.
- please include in your message,
- your account number,
- your phone number,
- your account 4 digit pin,
- your Email address,
- Customer Support Agent by CS_Agent, will Response to your inbox by private message
- During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)
Good Luck..
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:14 PM
Thank you, will do
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:10 PM - edited 09-24-2021 12:11 PM
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:09 PM
@SGKoop : You'll need to get the CSA's to fix all of this. And refunding all those charges.
Did you activate in a store?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:03 PM
Sorry, don’t show up in payment history.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:02 PM
the duplicate payments don’t show up on my statement. Just on my credit card.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:01 PM
I prepay on my credit card.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 12:00 PM
Yes, I had trouble with the accounts at set up. I have two accounts but charged for 3.
I’ve been paying for 3 accounts for six months.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 11:56 AM
Where do you see these double charges? On your credit card or PM account?
Do you do any manual payments close to renewal date? Do you have auto-pay set up?
Can you provide screenshot of your CC and PM account (mask personal data).
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 11:54 AM
When did you activate your account? Did you have troubles with activation? Sometimes, if there was a problem with activation, a ghost account was created which may lead to monthly overcharges.
Or do you have multiple accounts with PM?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 11:46 AM
@SGKoop wrote:Since March
Do you see every of those double charges in your account Payment history?
If so you should open a ticket as mentioned above.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 11:43 AM
Since March
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-24-2021 11:41 AM
@SGKoop wrote:My account is being double charged every month. How do I get that fixed.
Since when were you double charged?
You can open aticket with CS here: