09-24-2021 11:37 AM - edited 01-06-2022 03:26 AM
My account is being double charged every month. How do I get that fixed.
Solved! Go to Solution.
09-24-2021 12:39 PM
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,
Good Luck..
09-24-2021 12:14 PM
Thank you, will do
09-24-2021 12:10 PM - edited 09-24-2021 12:11 PM
09-24-2021 12:09 PM
@SGKoop : You'll need to get the CSA's to fix all of this. And refunding all those charges.
Did you activate in a store?
09-24-2021 12:03 PM
Sorry, don’t show up in payment history.
09-24-2021 12:02 PM
the duplicate payments don’t show up on my statement. Just on my credit card.
09-24-2021 12:01 PM
I prepay on my credit card.
09-24-2021 12:00 PM
Yes, I had trouble with the accounts at set up. I have two accounts but charged for 3.
I’ve been paying for 3 accounts for six months.
09-24-2021 11:56 AM
Where do you see these double charges? On your credit card or PM account?
Do you do any manual payments close to renewal date? Do you have auto-pay set up?
Can you provide screenshot of your CC and PM account (mask personal data).
09-24-2021 11:54 AM
When did you activate your account? Did you have troubles with activation? Sometimes, if there was a problem with activation, a ghost account was created which may lead to monthly overcharges.
Or do you have multiple accounts with PM?
09-24-2021 11:46 AM
@SGKoop wrote:Since March
Do you see every of those double charges in your account Payment history?
If so you should open a ticket as mentioned above.
09-24-2021 11:43 AM
Since March
09-24-2021 11:41 AM
@SGKoop wrote:My account is being double charged every month. How do I get that fixed.
Since when were you double charged?
You can open aticket with CS here: