no data

[Tianqiao]

Hi I am at my work. but I dont want to use work wifi. I turned off wifi, turn on data. but there is data sign on my phone, seems no data even I turn on data. 

[Phil_Adelphus]

@Tianqiao   Can you check that your phone's APN settings match those on this help page

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone 

[hTideGnow]

hi @Tianqiao 

is that just your work place you cannot get data and data work fine elsewhere?

it is not unusual there are some dead spots.  did you try the different network mode as I suggested earlier?  you have a 4G plan but you can use 5G network as well, just the speed will still be capped at 100Mbps.  Also, try using the phone closer to the windows or entrance to see if you can use data that way

[Tianqiao]

I am a new customer and my phone is galaxyS24.my plan is 4G speed and 6Gplan. I set the data usage at auto. and just start using. no limit

[hTideGnow]

Hi @Tianqiao 

does voice work?

make sure you don't have a data limit set on your phone.  you could have reach the limit you set and hence data stopped working

or change the network mode to different one, 3G, 4G or 5G and check if data work

of course, did you check your account? login My Account using Incognito/private/secret mode on the browser to check if you already used up the data for this cycle.  

[Phil_Adelphus]

@Tianqiao   What phone do you have and what plan?  Are you a new or existing customer?

[slusagm]

does data work elsewhere? did it ever work when you are at work?