SMS

[Snl51]

I cannot send or receive SMS. 
I-Message works great…so it’s not an apple issue. 
Desperate to resolve this major issue 

Thank you

Sharon 

xxxxxxxxxx@xxxxxxxxxxxxxxxxxxxx

[Snl51]

Thank you very much for the above links.  I managed to get a ticket. The agent resolved the problem within minutes by resetting my account at his end. Yeah SMS is working.  

[hTideGnow]

HI @Snl51 

did you enable Send Text on the Settings?

please check again:

1. Settings app. on your Apple® iPhone®.
2. Apps. Messages. .
3. Send as Text Message switch

also, best to test your sim card in another phone, on an Android, that would confirm if text/sms is enabled

or ask support to refresh the account. 

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage