how to stop the auto pay after i successfully transferred to other carrier?

[hellohaha]

Hello there,I have successfully transferred from Public Mobile to Freedom last month,but Public Mobile still charged me this morning and my account is still Active.How to stop all of this? Please help me.Thank you very much in advance.

[HALIMACS]

It never ceases to amaze me how the questions come after, and not before.

[dust2dust]

Thus the earlier questions.

[hellohaha]

Thank you very much

[softech]

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@hellohaha wrote:

How to send a private message to CS_Agent? i am totally new in here.

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@hellohaha   check my post above about how to engage support

However, if your account was not closed and you still have access to PM My Account, that mean your porting WAS NOT completed.  You should go back and check if your Freedom sim card can receive incoming calls.  I think it cannot.  If that is the case, you don't deal with PM , but you need to talk to Freedom .  Ask them to re-trigger the porting process.  And you will need to have your PM sim in a phone, ready to reply YES to the porting authorization text within 90 mins to complete the port.  

Please call Freedom and confirm the porting status with them first

[HALIMACS]

@hellohaha 

Send a private message to the Customer Support Agent by clicking here 

You’ll need to be logged into your Community account for the link to work.

[hellohaha]

How to send a private message to CS_Agent? i am totally new in here.

[softech · Accepted solution]

@hellohaha   since you have left PM and do not have a My Account, please open ticket by direct message:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Oh, you still have My Account access, then please use Chatbot to open ticket

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[hellohaha]

do you know how to contact the moderator

[hellohaha]

as you can see,the account status it still active.

[HALIMACS]

@kaytus 

We can't actually remove the cc info,  but we can make the auto pay status disabled by unticking the "enabled" box. 

[hycm53]

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@hellohaha wrote:

Hello there,I have successfully transferred from Public Mobile to Freedom last month,but Public Mobile still charged me this morning and my account is still Active.How to stop all of this? Please help me.Thank you very much in advance.

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After you successfully transfer from PM to other provider, you PM account immediately closed, so no more auto pay.

[BKNS27]

@hellohaha 

Once you ported over to Freedom. You account will be closed and this will include AutoPay.

Did you port out after your renewal date? 
Or did you port few days before your renewal date?

Because PM is a prepaid service, it sounds like you ported out after your renewal date.

Normally there are no refund on prepaid plan but it doesn’t hurt to contact a CS_Agent for a refund.

[Luddite]

@hellohaha  Are you still able to login to your PM account?

[kaytus]

@hellohaha just quick question, did you port out your number? Lot of member can not log in back to their account after they port it out. Any you can msg the CS_agent to deal this situation. If u can log in your own account, first thing to do remove your cc info.

[dust2dust]

It doesn't sound like a successful transfer if your account here is still active. Are you being able to get inbound calls at Freedom? If you call out does the other end see your proper number?

[Debugs]

Interesting, I just transferred from Freedom to Public mobile and got charged. According to Freedom agent, they are going to give me a refund and the auto-pay will stop after the last bill.

[Quigley]

@hellohaha 

You should send a private message to CS_Agent any ask them to remove your CC information from your account totally.