My phone number changed

[Jamesmaynardgel]

I was driving downtown texting my wife when my number changed. I have an esim on a Samsung S22+. The number should be one transferred from Telus. It had been working for months. No idea how or why this changed, but even public Mobile tried to send to the wrong number (indicating an issue with the carrier). Help?

[Phil_Adelphus]

@Jamesmaynardgel  Public mobile is also sending me verification texts to the wrong number, but that may be coincidence

Log in to your account and go to Eversafe profile where you can edit the verification text phone number to the correct one.  When porting for some reason the system puts the correct number in the PM profile but doesn't change the Eversafe one, which was what determines the number to send the texts.  Do make sure, as already mentioned, that you are receiving incoming calls because if not chances are then that the port has failed to complete.

[hTideGnow]

HI @Jamesmaynardgel 

so, you are  receiving calls without problem?

if you can receiving calls, and if your friends see the correct number when you call them, then it is just a device config problem.  Usually a Reset Network settings would resolve.  Try it.  If only text sending showing the wrong number, then uninstall Google Message, reboot and reinstall should resolve it

[Jamesmaynardgel]

What I figured put is that outbound phone calls show the correct number. Messages chats do not. So I looked that up and turns out I had to disable RCS advanced chat. I don't know why. Public mobile is also sending me verification texts to the wrong number, but that may be coincidence. 

[hTideGnow]

HI @Jamesmaynardgel 

if it has been a month, there is a chance the porting was not done and PM has to cancel the porting request

but first, did you ever receive a Telus text to your Telus sim about porting?  did you reply Yes?

and check your My Account, check Profile page on My Account, what number  is it showing?  If it showing a new number and if it has been a month, you need to resend the porting request.  Click transfer phone number on the same Profile page.  But also, you need to make sure your Telus service is still active to re-request the port

[Handy1]

@Jamesmaynardgel  is your Telus account still active I’m thinking the number transferred failed and you were assigned a new number , check your Telus account are you stil being billed and here’s how to contact support to investigate 

send  a  private message   To CS_Agent

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