05-12-2022 06:11 PM - last edited on 05-12-2022 06:58 PM by computergeek541
I did not realize that my account could be permanently deactivated. I got an e-mail less than 3 days ago saying that I need to make a payment within 3 days. I am trying to make a payment but can't log in. can it be reactivated? I cannot access 611 on my phone to make a payment either. Suggestions? Thank you.
05-14-2022 09:05 PM
How did things go with customer support?
05-12-2022 10:10 PM
There are only two indicators of employees: Public Mobile or Customer Support Agent.
The rest of us are citizens and mayors and indicators like that.
Only send private information to the employees.
05-12-2022 10:01 PM
thank you so much everyone is very helpful.
05-12-2022 09:59 PM
@Sunne Yes, this is the proper CS Agent message link
05-12-2022 09:56 PM
hello JL9,
I was given this link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 to send message to customer service. I just received a response but I was worried that I might not be sending to the proper place...can you verify that this is a proper e-mail?
05-12-2022 09:53 PM
Hello @Sunne did a CSA respond, hopefully you were able to save your account
05-12-2022 07:03 PM
Uh oh....thats bad news.....
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-12-2022 06:49 PM
What's the message you get when you call 1 855 4PUBLIC and enter your 10 digit phone number? "Sorry. We cannot find your phone number?"
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
05-12-2022 06:39 PM
HI @Sunne they will usually response within couple hours. I would wait till 8PM EST, if no, reply, will message them once more and hope they can reply tonight.
05-12-2022 06:38 PM
excuse me hTideGnow, how long does it usually take for them to respond? I had to send the message to the PM CS agent... because my phone number was not found in the system when I called. Again, thanks for your help.
05-12-2022 06:22 PM
thanks so much I will try that.
05-12-2022 06:15 PM - edited 05-12-2022 06:53 PM
HI @Sunne I just worry you missed the deadline by one day.
If you call 1-855-4PUBLIC , and enter your phone number, what do you get? what the recording says?
if it says unable to find the number, please open a ticket with PM CS agent by messaging them. Explain to them you missed it by one day and hope you can still get the account and phone number back.
use this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
and monitor your Community inbox for CS agent reply