bought phone ups return to sender

[Kosh]

I've order a phone.it was sent to pobox and sent back to you. Need to send it to another address

Order 322609

[cellphoneuser1 · Accepted solution]

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@Kosh wrote:

I've order a phone.it was sent to pobox and sent back to you. Need to send it to another address

Order 322609

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Refund will be automatic. You don't need to do anything. To get your phone, you need to buy again.

[HALIMACS]

I guess the first question I'd have, @Kosh , is was the PO Box that it was sent to the address on the initial phone order?

[hTideGnow]

hi @Kosh  please open ticket with PM CS agent and arrange for return and refund. 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Contact agent to confirm they received phone back. Then talk to them to send you the phone to correct address.

[Handy1]

@Kosh @Contact support 

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