Won Iphone 13 contest

[Progaucon]

Hi, 

I have won one of three Iphone 13 in public mobile rewards contest and I had reply the following email with in 5 days but nothing get back to me ? Anyone help please

[softech]

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@darlicious wrote:

📱Fun fact :

The cost of a new iPhone 13 is equal to 35+years of the loyalty reward with Public Mobile.📲

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Now @darlicious  is regretting for not jumping the old "ship".  

[Progaucon]

Yeah , at least it was not a fool. Thank for your help

[Progaucon]

😁all the best 4u

[darlicious]

@Progaucon 

Congratulations! Enjoy your fancy new phone you deserve it. Finally public mobile has a customer who is very happy to be on the new Publc Points rewards program. Give me a call when you are all set up. My number is (123) 456 7890.😁

📱Fun fact :

The cost of a new iPhone 13 is equal to 35+years of the loyalty reward with Public Mobile.📲

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[softech]

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@Progaucon wrote:

Thank you for all your help, I just got my rewards in 5 minutes ago from Purolator .

Sorry for all the noise from me ..😄😄

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@Progaucon   Cool.. unboxing video coming for the first ever winner of the new reward program?  LoL

But PM should have replied you and let you know the goodie is on the way 🙂

[Progaucon]

Thank you for all your help, I just got my rewards in 5 minutes ago from Purolator .

Sorry for all the noise from me ..😄😄

[hTideGnow]

HI @J_PM   would you start making announcement about winners of the draw?  Couple posts asking about who are the winners out of it.

[J_PM]

Thank you for confirming. I've flagged your information to our team. You should receive a follow-up shortly. 

Thank you, 

J

[Progaucon]

@J_PM  "Hi there,   Thank you for reaching us.   We do not have access to that particular section, all that I can advise you, is to send an email to contest@publicmobile.ca to ask them for updates."

I got this answer from CSA and I had email to the email but nothing happen.

Thanks 

[J_PM]

Hi @Progaucon 

Congratulations! Are you still having trouble connecting with one of our CSA? 

Thanks, 

Jade

[Progaucon]

thank you

[JL9]

Hopefully you are reaching that light at the end of the tunnel and this gets resolved for yoU!

[computergeek541]

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@Progaucon wrote:

@computergeek541 Thank you, At least they should give me aa email to explain what happen ?

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I can't speak for Public Mobile, but what I did was ask again for you in a less busy part of the message forum and directed Public Mobile employees to this message thread.

[Progaucon]

@computergeek541 Thank you, At least they should give me aa email to explain what happen ?

[computergeek541]

I'm going to try to see if I can get the attention of Public Mobile on this matter.

[softech]

@Progaucon   the Community manager was tagged on your original thread, message her directly and ask.

[Progaucon]

Please let me know anyone I can ask about my jackpot rewards, where is my reward ? 

Don't send me any email , I have done everything and still get a silent from them.

[Progaucon]

@hTideGnow  I will not , Thank you . Have any advise from you to contact them ?

[hTideGnow]

HI @Progaucon Don't give up, it is a $1000+ iPhone.  And don't need to worry, PM was very busy fooling itself on April 1 with  it's Autopay problem, they would have no time to have another one for you  🙂

[Progaucon]

@darlicious thanks , I have done all of your advice and what they sent to me " Hi there,   Thank you for reaching us.   We do not have access to that particular section, all that I can advise you, is to send an email to contest@publicmobile.ca to ask them for updates.  " but still not work . 

I thought it could be a Fool on April 1st . anyway I will not give up. 

[darlicious]

@Progaucon 

Well you have definitely been patient and have waited long enough.....although it is very unusual that the lucky draw being one of the big selling points of the new points program that pm has not announced the winners with great fanfare for the free marketing? Maybe they have run into some regulatory issues. Regardless they should at least keep the lucky draw winners in the loop if there is a delay in awarding the prizes. Maybe a gentle nudge towards @J_PM  will at least get you some acknowledgement along with you contacting customer support asking that they at least escalate it the correct department to reach out to you with an update.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #

[softech]

@Progaucon   that's not good.  Just send the email again and open a ticket with PM as well.

Look forward to see you post your iPhone unboxing video.  LoL

[Progaucon]

Thank you for asking, no one reply my email even I sent ticket to customer service and they gave me another email to ask and same problem .

[softech]

@Progaucon   you got the reply back yet? and you the iPhone already?

[Progaucon]

thank you , I will wait for tmr

[softech]

@Progaucon   I suggest you to open another ticket to remind them the 5 days is due

(Although, I don't agree on the solution you picked, tagging the manager?  you don't need that.. at least not now  🙂  ) 

[Progaucon]

"You will be getting the answer within 5 business days "

[softech]

@Progaucon   did you open a ticket with PM Support?  What did they say?

[Progaucon]

 Hi, 

Today is last day of 5 days and I am still waiting their email to confirm after I have done all of their required within 5 days . Hope it is not a fool :((

[Progaucon]

love you